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“I stopped by O’Reilly today looking for a brake light, and Richard went above and beyond to help me out. Not only did he quickly find the right bulb, but he also offered to install it for me right there on the spot.
It’s rare to see that kind of customer service these days. Richard was friendly, helpful, and genuinely willing to go the extra mile. Really appreciate the help—people like him make a big difference.
Thanks again, Richard!”
“Joshua and Tony were AWESOME I had a headlight burn out went and purchased a new one and Joshua came out and put it on for me without me even having to ask for assistance. This has become my favorite auto parts location!!”
“I had a great experience at O’Reilly Auto Parts thanks to Darrell and Dawn. Both of them went above and beyond to help me out and made the whole experience easy and stress-free. They were professional, knowledgeable, patient, and genuinely cared about helping me find exactly what I needed.
It’s rare to find employees with such a positive attitude and strong customer service nowadays. Darrell and Dawn are the type of people that make customers want to come back. O’Reilly is lucky to have them on the team, and they definitely deserve recognition for the amazing work they do every day. Highly recommend this location because of them!”
“Rick is super professional get the job done great communication great with answering questions a real professional you need Paint or anything else highly recommended”
“I had a cracked screen that needed to be fixed, and Bailey went absolutely above and beyond to help me out.
Not only did she do a flawless job repairing my phone, but she also accommodated a much faster turnaround time than expected just to minimize my wait in the store. Her efficiency, warmth, and professional attitude made the whole experience incredibly easy and stress-free.
If you need any device repairs at this Batteries Plus, definitely ask for Bailey. She is a total rockstar and provides top-tier customer service! 10/10 recommendation.”
“O'Reilly's meets loads of automotive needs & has a good loyalty/rewards program. Their prices are decent though some items can easily be purchased elsewhere for less, primarily some hardware items.”
“Amazing customer service.
I had a dead battery that was still under warranty with O”Rilley, they replaced it without charge. Thank yall so much!”
“Strongly recommend this place for car batteries. It's a little more expensive then a Wal-Mart, but on par for pretty much anywhere else. This was one of the best customer experiences I've had in a long time. When I came in the tech opened the door for me and greeted me. Was incredibly knowledgeable and friendly. I also STRONGLY recommend getting them to do the installation. I've changed my own batteries plenty of times but their techs have all the right chemicals and parts to set you up for success and it is WELL worth the $20 to have a pro take care of it rather than doing it myself in the parking lot or at home.”
“I went to buy some rotors for my honda. Carlos walk me through all the different options. He was very helpful, patience. Good customer service Carlos ! Keep it up .”
7:30AM - 10PM
15420 FM1825, Austin
Battery Stores
“I went in to get spark plugs, and Isaac and Isaiah were absolutely amazing! They were super helpful, answered all my questions, and made the whole experience fun. Their humor and great attitudes honestly made my day. Best customer service I’ve had in a long time. Thank you both for going above and beyond! Autozone & Advanced Auto Parts can’t compete. Lol”
7:30AM - 4:30PM
10405 Metric Blvd, Austin
Battery Stores
“Very great experience. Jesse helped me today after waking up to my battery being dead. Jesse made sure I had a great experience. The price was great, service was great! Someone give him a RAISE!!!! It’s nice to be greeted with a smile after a rough morning.”
7:30AM - 9PM
15526 N FM 620, Austin
Battery Stores
“I am very pleased to have tremendous experience with Cooper at this O'Reilly store. Cooper not only helped me to provide better competitive products by suggesting options at attractive prices but also helped in installation of a few things. My experience with O'Reilly is always encouraging and I usually buy parts from there....Thank You!”
“Basic auto parts store experience. The staff barely cared I was there. But knew what size windshield wipers I needed, so that’s something. I feel like I would give 5 stars if I would’ve stolen something while I was there. But I didn’t think about it until I left. Maybe next time.”
7:30AM - 10PM
12308 Dessau Rd, Austin
Battery Stores
“Andrew at O’Reilly Auto Parts was extremely helpful and professional. He helped me install the mobile holder that I bought from the same store, and the whole process was quick and smooth. He was friendly, patient, and explained everything clearly. I had a very good experience with him and really liked his service. Highly recommended!”
“I’m not really a fan of o Reilly auto parts because the worker but I went one time and a young man I believe his name was Julian very nice kid he knew so much about car parts and was very helpful never met someone who use yes sir in this era of time good young man and glad to stop by again”
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“The employees were very friendly and helpful. I really want to point out that apart from the amazing customer service, the store was also very clean and well maintained. I’d also like to point out that whoever this Viktor Jumabayev is might not be the brightest and probably used to ride the short bus because if you don’t understand how their very simple and very basic warranty works then there has to be something wrong mentally. They always explain how their warranty works. The warranty is linked to the phone number and/or receipt of the customer who purchased it. I’ve bought multiple batteries from O’reillys and have never had any issues because it was under MY PHONE NUMBER. If someone else purchased it then obviously they wouldn’t warranty it out. They’re not going to give away free batteries to someone who hasn’t bought one in the first place and I can guarantee that they explained it to you because they’ve explained it to me every time I buy one and every other customer as well. If you’re too dense to understand then it’s probably better if you go somewhere else like auto zone or maybe just go get a battery from a junk yard instead. Anyways now that I’m done ranting, I’d like to say that this store has given me the best service out of every other O’reillys I’ve been to. They always help me and they’re always very friendly and professional. 10/10 will absolutely continue going to this store.”