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“This is hands down the best parcel service I have ever used. The owner and team go above and beyond for their customers, and they've helped me tremendously on multiple occasions. Thank you!”
“Used for Amazon return. It was such a fast and simple process. I've never seen these kiosks before for returns. The store itself was very clean & the associates were friendly & quick to greet and check on any further needs.”
“Quality customer service! Patiently took the time to assist even with a long line and when close to closing time. The employees working saved me time and money. Thank you”
“Cynthia at the front desk is so helpful!! She helped me package something that was super cumbersome and hard to package. She is super kind and it was definitely a great store.”
“10/10 experience here! I had to send a package to a friend in Iowa and have 0 experience with shipping. The gentleman working was kind & helpful. The whole process took 3 minutes and was more affordable than I expected. He even helped me Tetris all the stuff into a smaller package so I could save money.
Big recommend :)”
“Im Going here now instead of the post office. I prefer local businesses. The usps staff dont know anything and told me signature conformation is included when it wasnt. So Im going to come by here have much better service in general!! I need picture proof so im going to try that.”
“I only came here for printing, but I couldnt be happier to visit the branch for my printing errands. Truly impressed by how welcoming everyone is. Big thanks to Panda, Nae & Kitty!”
“This business (UPS store 3315) has always been helpful, even though I'm not a big, high-volume shipper. A special shout-out to James and Teonna, the manger, who have always been nice, positive and super friendly. As a long-time, if small-time :), customer - I just wanted to say Thank You!”
“This review is specifically for Hudson, the staff member who was working alone at close on Sunday, June 22. The store closes at 3 pm on Sundays, and at 2:45 there was a line 20+ people deep. The self-service kiosk was down, so even folks with QR codes and prepaid labels had to wait in line. That was very inconvenient, and people were understandably frustrated with the wait, but Hudson was cheerful and helpful the whole time. He worked as fast as he could to work through the line, staying well after closing to get through everyone. While I hope the store will consider additional weekend staffing, I wanted to shout out Hudson for his excellent customer service under difficult circumstances ?”
“Rita is above & beyond! I saw another review about someone yelling at the very calm woman....bet it was her. So, I arrived at 2:55 pm on Sunday, when business hours end at 3 pm. I already felt like a jerk for arriving late; and when I entered.... 3-4 were in front of me and one behind me. She just handled it. No one's- I mean NO ONE's- shipping was simple, most had multiple items w/ different situations to go over; one lady even needed her to come to the car to help carry an awkward/large box. Rita was efficient but not rushy, didn't show any frustration, and just took care of business. I ended up going last since the person behind me had scannable dropoffs. Icing on the cake: she made use of the time when the lady with the box went back to her car for one more box, knocking out a quick scan & go. Love it. I was beyond grateful for her kindness and regretted not having money to tip (I felt the $2 I had would be insulting) but I hope she gets raises and promotions for her excellent work and kindness. My receipt says we were done at 3:22 and for anyone who has worked a retail location - well we know there are often closing responsibilities. I hope UPS home office sees this. I am a huge fan and after the postal service literally delivered rods to my mom 4 months after I sent her books, not rods.....UPS gets all my business, and specifically Round Rock on 620. Many many thanks.”
“Brady assisted me @ the N Mopac/Parmer location. It was for the Notary for the document I brought in. He was courteous and prompt when I came in. I always have a positive experience at this location.”
“Small place. Friendly. Helpful. The Ups store I first went to could not print my shipping label from my phone. Ups store printers not available to use from a customer's phone either. Thankfully the Postal Annex was there to help me print my label and mail my package. Very nice place.”
“Not sure why this would have such a low rating, but this is such a convenient fast way to get things shipped. Never had any issues and I’ve used them dozens of times.”
“I visited this UPS store for my fingerprinting appointment. People here promptly help me with my Documents verification as well as fingerprinting. Highly recommended.”
“I was able to drop off my prepaid and pre-labeled package to be shipped Next Day Air, and I was given a drop-off package receipt by the clerk, all within less than one minute. Speedy service at 10:00 AM on a Wednesday, so I suppose I was lucky, but I'll still give my experience a 10 on this survey.”
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“Devina at this store is absolutely fantastic. Not everyone in customer service takes their job as seriously as she does. She is always friendly, takes care of each customer with the same urgency, politeness and respect, and always reminds us this location is open 7 days a week ;). She is a gem of an employee!!”