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“The service at this location is great. The staff are extremely helpful and friendly, and mail pick up is always fast and accurate. Highly recommend for all of your needs- especially their mailbox service.”
“This place is amazing!!! Danielle helped me with my daughters birthday party invitations and they looked great!!! Thank you Danielle for the assistance!!! ??”
“Ms.Natalie at store # 1394 Palm Valley, Round Rock was super courteous and very helpful, efficiently handled my request so i was out the door quickly feeling very satisfied with the complete service! Thank you !”
“So I walked in today to go ahead and return my package that I had to return back And Kaitlyn or Catherine I believe that was her name she was very very helpful in regards to making sure my package was shipped safe and properly she actually wrapped my whole box and made sure it was secured and I have never had that experience before. Usually people will just tell you stuff is right there and then you know, go ahead and do the stuff on your own, but she made It was taken care of!
You are awesome and fast! ????”
“Cynthia and Thomas were very helpful and friendly. I had soft pillows in a large box and Cynthia came up with a creative way of cutting down my box to a smaller dimension to lower my cost and make my package sturdier. I recommend this location.”
“I Arrived at 8:55am and there were already about 10 individuals waiting for the store to open. At 9:00am sharp the young lady promptly opened the main door and executed each customer with ease along with greeting every one individually as they walked through the door. I waited in my vehicle until 9:05am and then proceeded to walk in. There were two people ahead of me. I was taken care of with professionalism within minutes. I asked the lady that was working alone her name because I was impressed with the super great job and she stated her name was Katie ☺️ I asked if I could complete a review for her because I witnessed her amazing work ethic!! She handled everything with ease and confidence.”
“10/10 experience here! I had to send a package to a friend in Iowa and have 0 experience with shipping. The gentleman working was kind & helpful. The whole process took 3 minutes and was more affordable than I expected. He even helped me Tetris all the stuff into a smaller package so I could save money.
Big recommend :)”
“Im Going here now instead of the post office. I prefer local businesses. The usps staff dont know anything and told me signature conformation is included when it wasnt. So Im going to come by here have much better service in general!! I need picture proof so im going to try that.”
“Nae was amazing! She helped me with my Amazon returns and made the whole process quick and easy. She was very positive, friendly, and professional throughout the entire interaction. It’s always nice to meet someone who genuinely cares about helping customers and does it with a great attitude. Thank you, Nae, for the excellent service and for making my day a little better. Keep up the great work!”
“This review is specifically for Hudson, the staff member who was working alone at close on Sunday, June 22. The store closes at 3 pm on Sundays, and at 2:45 there was a line 20+ people deep. The self-service kiosk was down, so even folks with QR codes and prepaid labels had to wait in line. That was very inconvenient, and people were understandably frustrated with the wait, but Hudson was cheerful and helpful the whole time. He worked as fast as he could to work through the line, staying well after closing to get through everyone. While I hope the store will consider additional weekend staffing, I wanted to shout out Hudson for his excellent customer service under difficult circumstances ?”
“Rita is above & beyond! I saw another review about someone yelling at the very calm woman....bet it was her. So, I arrived at 2:55 pm on Sunday, when business hours end at 3 pm. I already felt like a jerk for arriving late; and when I entered.... 3-4 were in front of me and one behind me. She just handled it. No one's- I mean NO ONE's- shipping was simple, most had multiple items w/ different situations to go over; one lady even needed her to come to the car to help carry an awkward/large box. Rita was efficient but not rushy, didn't show any frustration, and just took care of business. I ended up going last since the person behind me had scannable dropoffs. Icing on the cake: she made use of the time when the lady with the box went back to her car for one more box, knocking out a quick scan & go. Love it. I was beyond grateful for her kindness and regretted not having money to tip (I felt the $2 I had would be insulting) but I hope she gets raises and promotions for her excellent work and kindness. My receipt says we were done at 3:22 and for anyone who has worked a retail location - well we know there are often closing responsibilities. I hope UPS home office sees this. I am a huge fan and after the postal service literally delivered rods to my mom 4 months after I sent her books, not rods.....UPS gets all my business, and specifically Round Rock on 620. Many many thanks.”
“Small place. Friendly. Helpful. The Ups store I first went to could not print my shipping label from my phone. Ups store printers not available to use from a customer's phone either. Thankfully the Postal Annex was there to help me print my label and mail my package. Very nice place.”
“They ave usually beed quick, helpful and efficient. Once they insisted on charging me more than their published price for shredding. I paid it but otherwise good service.”
“Shoutout to Nadia and Tyler at The UPS Store for their excellent customer service! They were friendly, efficient, and extremely helpful. It’s rare to find employees who genuinely care about helping customers, and they both made my experience a great one. Highly recommend this location because of them!”
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“This location is actually open at 8:30 Monday through Friday as advertised. All of the others that say 830 don't open until 9.... They need to adjust the website. Always quick and very friendly. In and out in no time. It is out of my way to the office but since they have the posted hours so it is worth the trip.”