These people do not care about the people that have been with them through the buy outs since Plano Bank and Trust. It is so apparent when you talk to their customer service. It carry's no weight that you have been a customer for 40+ years.
April 2022
This bank was wonderful as Legacy Bank. Then, Prosperity took over and the customer service dropped, the online banking is miserable, and the only thing going for it is the convenience of being close to my house.I'm soooo sad that this bank has gone downhill.
March 2022
Q? Why is the lobby closed on SATURDAYS? What if I need to come inside? What's the reason? Is this temporary or permanent? If permanent going fwd, then I need to change banks & withdraw all my funds. Been with bank since the merger. Legacy Tx never had this problem before the merger.