Public Storage in Plano offers storage spaces reserved for free with no commitment. The property is noted as being very clean and safe. Customers consistently praise the excellent customer service, describing the staff as professional, courteous, patient, and calming. The team provides great communication, personal attention, and helps solve problems clearly with reassuring resolutions. Staff members are commended for being helpful with all needs, including assisting those who do not speak English. The business offers an online eRental option to skip the counter and go straight to the unit. Many customers express being truly grateful and impressed with their experience.