The Tile Shop, founded in 1985, is committed to inspiring and realizing home decor ideas, creating beauty both indoors and out. The company's associates travel across the globe, exploring the latest styles and innovations in materials such as porcelain, glass, ceramic, travertine, and other natural stones. With a network of more than 100 stores, The Tile Shop offers a wide selection of high-quality tile products. Customers have had mixed experiences with The Tile Shop. While the tile ordered is reported to be gorgeous and well-packaged, some customers have encountered issues with communication and the overall company culture. However, the store's associates, such as Shane Sweeney, Lesley Vazquez, Jamie, and Michelle, have been praised for their excellent customer service, design expertise, and willingness to assist customers in finding the perfect tile for their needs.
Robin at the Tile Shop in Plano has been fabulous. Willing to do backflips to get you what you need and work through any issues. Definitely the best customer service I've had in a while!
June 2026
I was lucky enough to have Yonce Cheeks help find a kitchen backsplash and even paint color suggestions. So great to have someone go above and beyond to help!
March 2026
Shoutout to the amazing staff this morning, thank you. The assistance was perfect. Thank you for the help
