The Bank of America drive-thru ATM location has made efforts to improve customer safety and service. They have increased cleaning measures following CDC guidelines and adhere to local restrictions on the number of clients allowed inside at one time. To accommodate safety protocols, the hours may be temporarily changed, so customers are advised to check their website or mobile app for current hours and services. Customer experiences vary. One reviewer appreciated a friendly and helpful banker named Andrea, who explained banking processes clearly and showed genuine interest in helping with a home loan. Another customer shared a positive story about a branch employee who went above and beyond by helping recover $200 lost through an ATM error, arranging a temporary credit that was later made permanent. However, some find the branch hours inconvenient, noting that closing at 4:00 PM on Fridays doesn't suit those who can't leave work early. Despite these issues, the branch has shown a willingness to assist customers and adapt to safety guidelines.
I went the other day to set up a joint account with my husband. I met this banker Andrea and she was so funny and sweet . I usually hate going to the bank because sometime they forget we don't have finacial lingo like they do and she kept to where I can understand and even interested in applying for home loan.
September 2022
They changed their hours. Closing time on Fridays is 400P. That is not very convenient for those that can't leave work early to cash or deposit a payroll check. Of all the days to have later hours, please make it Friday.
January 2022
Great staff and hassle free service…I always enjoy my conversations all time with employees of this bofa center as they take care of their customers so well and never loose focus from providing best services to their Customers in quick manner.
