Bank of America (Drive-thru ATM) receives mixed reviews but features helpful staff and improved service. Customers appreciate the friendly and understanding bankers who explain banking processes clearly and assist with various needs, such as setting up accounts or applying for loans. One customer praised a banker for providing a positive experience during a joint account setup and home loan inquiry. Another reviewer highlighted exceptional customer service at the branch, where staff quickly resolved an ATM error by arranging a temporary credit, which later became permanent. However, some customers find the branch hours inconvenient, especially the earlier closing time on Fridays, which makes it difficult to deposit or cash checks after work. Overall, the branch offers helpful staff but could improve its hours to better serve customers.
I went the other day to set up a joint account with my husband. I met this banker Andrea and she was so funny and sweet . I usually hate going to the bank because sometime they forget we don't have finacial lingo like they do and she kept to where I can understand and even interested in applying for home loan.
February 2023
They changed their hours. Closing time on Fridays is 400P. That is not very convenient for those that can't leave work early to cash or deposit a payroll check. Of all the days to have later hours, please make it Friday.
February 2022
Good place to go but it closes early. Plan accordingly. Very helpful staff and I will use it regularly.
