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“Recently needed an auto loan. NCU had the best rates. Applied online and instantly approved. Shanda McCullough was then assigned as my loan officer - what a blessing! Shanda is responsive, informative, helpful, polite and just amazing. All my questions were answered promptly and thoroughly! Had a hiccup with the dealership but Shanda immediately helped me to adjust. I can't even think of any constructive criticism for Shanda - she is definitely 6 out of 5 stars in my book!”
“I use farmers Bank and trust for my business. Recently transferred from a different bank. The service, assistance, and support I’ve desperately needed, is being received and it is a huge relief from the constant issues I experienced with my former bank. They also move quick, which is helpful for someone who moved out of a big city to a small country town, where everything moves slower. I plan on moving our personal banking to Farmers, very soon.”
“Such a difference! Amidst everything Covid that has been ongoing, I went to my local Bank of America located just a few blocks down the street here in Prosper. To my unsurprise with this particular location... no tellers available, literally - zero. I get it.. ongoing Covid issues... but good night, you're my "Too Big to Fail" bank! They told me I had to use the ATM for all transactions to include deposits. A quick drive down the street to Texas Bank. It felt like entering the Kingdom of Heaven. Walked through the doors and 2 tellers along with a manager await at the teller desk as if they were expecting me and ready to serve. It was perfect! This bank is the largest physical bank in town and yet has the feel of a small town bank, exactly what Prosper needs. The folks who work here treat you as if they've known you the entirety of your life and I love it. Such a vast difference in service and relationship between BIG Bank of America and TX Bank! Step in and see the difference for yourself.”
“Best People/Bank!I unfortunately got sick and was out of work and unable to manage my finances for several mos. My acct was closed- as is policy and I totally understand. But when I did reach out to see what my options were, both CS and Hope at the branch could not have been more kind. Really great bank with good people.”
“Love the convenience of being near. Very clean, fast and efficient service.
But, more importantly is the service. Alexandria and Tyler are amazing bankers! The entire staff will go above and beyond in making you have a pleasant experience.”
“I had an excellent experience with Ms.Natasha Redmond at Chase today. She was incredibly helpful, knowledgeable, and professional throughout the entire process. She took the time to answer all of my questions thoroughly and made everything easy to understand. What really stood out was her kindness and genuine willingness to help. She made what could have been a stressful experience feel smooth and easy. Chase is lucky to have someone like Natasha on their team. I truly appreciate her outstanding customer service and would highly recommend working with her.”
“Rep, Raneem, went above and beyond to help with my debit card blockages and services. Very patient and knowledgeable about the nuances within the business accounts. She gave knowledge how I could take advantage of my account through my bofa rewards.”
“Alen was such a pleasure to work with this morning. He helped us quickly, but made the experience very enjoyable with some nice conversation. Thank you Alen for being so kind and helpful. We’ll be back to this location!”
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“I have banked with Woodforest over 20 years now!
I love their attention to detail and willingness to assist when I enter the bank. Thank you Shrijana and Anesha. You’re a great team.”