Neighborhood Credit Union is the oldest credit union in the Dallas-Fort Worth metroplex. As a not-for-profit organization, its goal is not to make a profit but to help people achieve their financial goals. It invests in the community through college scholarships and financial education to improve the financial health of its North Texas neighbors.
Reviews of the Prosper location highlight terrific, personalized, and professional service. Customers describe the staff as kind, compassionate, understanding, and great with sensitive issues. They are noted for being super fast and helpful, taking the time to listen and find fast, simple solutions to banking challenges. The team finds a way to get to "yes" and provides great savings rates. The branch itself is described as beautiful. Many clients report a great experience, citing the staff's role in helping them when needed and making them feel valued beyond a typical banking system. The service is highly, highly recommended.
I applied for an auto loan not sure how the process would go. I received excellent customer service from Shanda McCullough. Her customer service & knowledge was very helpful being I had several questions during my time locating my next vehicle. Please check with Shanda if you are considering an auto purchase!!
June 2026
Anthony did an amazing job helping me with my loan needs. He was friendly, courteous, and answered all of my questions very clearly.
May 2026
Our experience with NCU went way beyond our expectations. We had a somewhat challenging file that required a lot of creativity and hard work to find the right solution and Liz Parra delivered. We had never worked with NCU before but they just found a lifetime customer. Thank you Liz!
