Wheel & Rim Repairs near Prosper, TX

“I couldn’t complain as I had an exceptional experience here yesterday to get my tires replaced after 80,000 miles of wear and tear on my Kena tires. The guy at the desk was very sharp and helpful coming out to check my tires and showing me tires that could replicate them in what they carried through same day shipment within budget. I came back after I checked with them and they took it in and put them on!”

“They fixed the door lock on drivers side same day! They are all so professional and friendly. Reassuring too! I have a very old car but they keep it going for me. I am so grateful they are so trustworthy and follow up promptly for any questions or problems. I have 3 vehicles and only use them, have for several years and never disappointed on any work they have done. Totally recommend them for automotive needs! Quick and stick to quoted work with a follow up text to review before work is done. They are great!”

“Amazing Service at this location! Thank You to Kevin for your fast service and kind compliments to my car! I really appreciate the good customer service from people like you! So hard to find now a days! Would definitely recommend this location to anyone :)”

“I recently visited Just Tires and had a great experience. The service was quick and efficient, and the staff were friendly, professional, and helpful. I appreciated their clear communication, honest recommendations, and fair pricing. Overall, it’s a reliable place for tire services and maintenance, and I’d definitely come back.”

“Jared took really good care of me. He explained the job to me, answered my questions, didn't rush me and he did what I asked him to do. He called for extra help up front because he saw how important my questions were to answer and not have any interruptions while he was explaining everything to me and I greatly appreciate his attention to everything I needed to know about my vehicle.”

“Brought my vehicle to get some tires replaced and Alexander was very knowledgeable and helpful with the entire process. I noticed the entire team did their best to acknowledge customers waiting even when they were super busy! Thank you for great service!”

“I really wanted to give this experience just one star based on my interaction with Nick(Nicholas), but Jacob went above and beyond and completely changed my opinion. I genuinely want to thank Jacob for everything he did.

The reason I initially felt like giving one star was because I had spoken with Jacob over the phone beforehand and confirmed everything with him. Unfortunately, I forgot his name at the time. I was on a time crunch, and I was told that if I came in, my vehicle should be completed by around 4 PM, so I decided to make the trip.

While I was on my way, I called the store to give them a heads-up and spoke with Nick. When I arrived, I met with Nick again and explained that I had already spoken with someone and had everything confirmed. Unfortunately, because I couldn’t remember Jacob’s name, Nick did not seem willing to help or take my concerns seriously.

What frustrated me even more was that Nick seemed skeptical when I mentioned that I had been offered a discount. He told me that they don’t give out discounts, which made me feel like I was being treated as if I was lying rather than as a customer who was simply trying to follow through on what had been discussed over the phone.

I also explained that I had been told I could be finished by 4 PM, but I didn’t feel like any effort was made to accommodate that. Nothing was done on my vehicle until around 4 PM, which was extremely frustrating given the time constraint I had communicated.

Thankfully, Jacob came in and completely changed the experience for me. He stepped up, helped resolve the situation, and went above and beyond to make things right. His customer service and willingness to help were exactly what I had hoped for when I first came in.

So while my experience with Nick was very disappointing, Jacob deserves recognition for turning a very frustrating situation into a much better one. Thank you, Jacob, for your help and for actually taking the time to make things right.”