The Hilton Garden Inn Dallas/Richardson offers a generally positive experience with friendly staff and clean rooms. Guests appreciate the easy check-in process and the comfortable bedding, making extended stays enjoyable. The fitness center is well-equipped with free weights and a treadmill, and the pool is warm and inviting. The front desk staff, especially individuals like Dan, are praised for their kindness, professionalism, and willingness to go the extra mile to assist guests. Housekeeping is described as friendly and efficient, contributing to a comfortable environment. However, some reviews mention that the hotel feels a bit neglected and in need of renovations, with outdated features and some maintenance issues like a malfunctioning iron. The breakfast service is available at an extra cost, but some guests found the food quality lacking, describing it as stale or not satisfying. Overall, while the hotel provides good service and comfort, there are concerns about its updates and amenities, which could be improved to enhance the guest experience.
Sheridan is incredibly kind and welcoming. She was very friendly upon check in and fixed our room’s AC. 10 stars for Sheridan!
May 2026
Clean and friendly hotel. Was there for business as the photographer
March 2026
My boss booked us our rooms here for our yearly summit. I really enjoyed my stay here as a first timer. The conference room was very spacious and comfy. Very clean and friendly employees. Would stay again if I had to.
