The Hilton Garden Inn Dallas/Richardson offers a generally positive experience with friendly staff and clean rooms. Guests appreciate the easy check-in process and the comfortable bedding, making extended stays enjoyable. The fitness center is well-equipped with free weights and a treadmill, and the pool is warm and inviting. The front desk staff, especially individuals like Dan, are praised for their kindness, professionalism, and willingness to go the extra mile to assist guests. Housekeeping is described as friendly and efficient, contributing to a comfortable environment. However, some reviews mention that the hotel feels a bit neglected and in need of renovations, with outdated features and some maintenance issues like a malfunctioning iron. The breakfast service is available at an extra cost, but some guests found the food quality lacking, describing it as stale or not satisfying. Overall, while the hotel provides good service and comfort, there are concerns about its updates and amenities, which could be improved to enhance the guest experience.
Great service, easy check in and clean rooms. The pool was really nice and warm and the fitness center has a lot of free weights and a treadmill. The bartender was great but the food was trash. Tasted like a pizza lunchable and the wings were extremely dry.
January 2026
Pleasant stay. Very accommodating, staff and front desk were very nice.
December 2025
Staff upgraded room. Issues with 1st room and adjacent rooms necessitated moving to a suite. Suite was bigger that some apartments I've rented.
