H-E-B Pharmacy in Richmond is highly regarded for its excellent customer service and dedication to community health. Recognized as the top supermarket pharmacy by J.D. Power for three consecutive years, it prioritizes the health and safety of Texans. The pharmacy offers routine immunizations for children and adults and is a provider of COVID-19 vaccines, reflecting its commitment to public health. Customers praise the staff for being patient, kind, and knowledgeable, ensuring smooth and stress-free experiences. Staff members go above and beyond to help, even during busy times, and are appreciated for their professionalism and care. The pharmacy is well-organized, spacious, and offers a good variety of products, including local items. Employees are friendly and helpful, with staff members like Ryan receiving special mention for their pleasant attitude. Although some customers find refilling prescriptions can be a bit complicated, overall, the pharmacy maintains a respectful environment and sets clear expectations. Many customers consider it a trusted, reliable place to get their healthcare needs met, and appreciate its efforts to serve the community effectively.
This pharmacy just has bad customer service. They don't reach out through text or call if there's an issue. It starts at the top. I've spoken to the manger and you can see how the bad customer service is allowed.
October 2025
I have been here three times, in one day. This wait time is ridiculous, I miss my old location 77084. Never had issues like this. I think I am going to take the drive back and get my medicine there.
September 2025
Worst customer service I have ever had from a pharmacy. The pharmacist is arrogant and rude. The staff have a horrible attitude and no sympathy. People going to the pharmacy are in need of help and this location makes it worse.
