H-E-B Pharmacy in Richmond is highly regarded for its excellent customer service and dedication to community health. Recognized as the top supermarket pharmacy by J.D. Power for three consecutive years, it prioritizes the health and safety of Texans. The pharmacy offers routine immunizations for children and adults and is a provider of COVID-19 vaccines, reflecting its commitment to public health. Customers praise the staff for being patient, kind, and knowledgeable, ensuring smooth and stress-free experiences. Staff members go above and beyond to help, even during busy times, and are appreciated for their professionalism and care. The pharmacy is well-organized, spacious, and offers a good variety of products, including local items. Employees are friendly and helpful, with staff members like Ryan receiving special mention for their pleasant attitude. Although some customers find refilling prescriptions can be a bit complicated, overall, the pharmacy maintains a respectful environment and sets clear expectations. Many customers consider it a trusted, reliable place to get their healthcare needs met, and appreciate its efforts to serve the community effectively.
Leila is awesome! She went above and beyond in assisting me with my prescription- she was friendly on the phone and gave me her undivided attention, thank you!!! Megan
November 2025
Don't fill here. Dropped my prescription off yesterday early afternoon and go to pickup the next morning and they act like they just got it.
November 2025
Half the staff is super nice and half the staff is super rude. I understand it can be a tough crowd and long days but that doesn’t allow someone to take it out on customers. Especially 90 year elderly people.
