O'Reilly Auto Parts store #6186 in Richmond, Texas, offers a wide range of auto parts, tools, and accessories. Located at 8415 Farm to Market 723 Road, the store provides free services such as battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. It also resurfaces brake rotors and drums and offers a free Loaner Tool program with a refundable deposit. The staff is generally friendly and helpful, with many customers praising the customer service for being honest, attentive, and professional. One employee was specifically commended for their friendly and helpful manner, and another for assisting with a tire puncture, saving a trip for the customer. The store is clean, well-stocked, and well-lit, meeting basic auto needs. However, some reviews mention areas for improvement, such as the need for better customer engagement and social skills among team members. There was also a case of a mistaken online order where the customer received a different brand of oil than requested, leading to disappointment. Overall, the store is appreciated for its helpful staff and services, though enhancing customer interaction could further boost the shopping experience. With over 6,000 locations nationwide, O'Reilly Auto Parts remains a convenient choice for auto parts and assistance.
Literally wonderful. Bianca helped provide me with excellent customer service and connected me with the exact item I needed. She was exactly right and took great care of my needs. Will be back!
July 2026
Mr.Matt was very knowledgeable and professionally help us finding the best products for our vehicle. Highly recommended advisor!!!!
July 2026
Very glad I came here instead of Autozone. Autozone treats you like you are garbage. I had to get a new battery and I was in and out in like 12 minutes. Fair price, and Lillian was extremely nice and professional. They installed my battery very quickly even though the store was pretty busy.
