PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption. The staff at PetSmart are described as very friendly and helpful. The stores are always stocked and clean. Customers have received great recommendations for pet products, and the staff are knowledgeable and patient when it comes to training classes. One customer was particularly impressed with the training classes and the instructor, Alex, who was very knowledgeable and patient with their pet. However, not all experiences have been positive. One customer had a negative encounter with an employee named Kaylee, who was rude and unprofessional when the customer requested a specific grooming service for their puppy. Kaylee made inappropriate comments about the customer's pet and the previous groomer, Monica, who the customer preferred. The customer was ultimately satisfied with the outcome, as Kaylee provided free items and a coupon, but the overall experience was unpleasant. In contrast, other customers have had positive experiences with the staff, such as Perla, who was described as friendly and passionate about her work, and Jason, who went above and beyond to help a customer assemble a pet cage in the store. Overall, PetSmart is a comprehensive pet supply and services retailer that generally provides a positive customer experience, with knowledgeable and helpful staff, a wide selection of products, and a variety of services for pets.
I was looking for cat toys and this PetSmart did not have a wide variety and the section was very over picked. I will definitely be sticking to other retailers for cat toys.
July 2024
Friendly, clean and always someone available to help.
March 2024
Reggie, my leopard gecko loves their crickets! We also buy our dog food and treats here!
