Transmission Repair in Richmond, TX

“Amy, you are simply the best! Thank you for your kind joy. Your human connection is what will bring folks back in a world of automation.

I found the other staff humane too.

I have come here the last several years for my annual registration inspection and have always received prompt attention and experienced a fast turn around.

Yesterday you took me on a Friday just before 5p exit because well, I work too. Thank you.

Keep doing what you do. In the economy of humans behaving as bots there are consumers who will pay for your humane connection.

And thank you for the complimentary gift. 😉”

“I had an excellent experience at Christian Brothers Automotive in Richmond. From the moment I walked in, I was treated with genuine respect, honesty, and integrity. The entire experience was professional, welcoming, and reassuring.

I would especially like to recognize Jerome, the manager, for his exceptional customer service. Jerome has been extremely supportive, helpful, honest, and professional throughout my experience. He takes the time to listen, explains things clearly, and genuinely cares about making sure his customers are treated fairly and receive the best service possible.

It is not often that you come across someone who leads with such honesty, integrity, and compassion. Jerome is a true asset to Christian Brothers Automotive, and his leadership makes a difference.

Thank you, Jerome, and the entire Richmond team, for your outstanding service. I highly recommend Christian Brothers Automotive in Richmond to anyone looking for a trustworthy, honest, and professional place to take their vehicle!
Dania”

“The service was amazing & the staff was very informative, helpful & honest! I will def be coming here for all my auto repairs/ car maintenance. Keep up the great work! (:”

“Had some engine problem but it did not reoccur when it was left at the shop. Mike did not charge anything as nothing was done. Will have to wait for it to act up again. Durn. So glad I got a ride to and from the shop as my wife was out of town. Had my corporate fleet vehicle maintained there when I had a company car. Nice folks.”

“Brake pad on my old truck had broken and fell out on my driveway. I called Dillard's and they had a quote immediately and made an appointment for me for the next day. Excellent service.”

“While traveling from the Dallas area to Houston for a conference, my car threw a transmission code and I needed someone I could trust. I found this shop and was relieved they were able to get me in quickly. Matt took the time to explain what was going on, kept me updated throughout the process, and gave me an honest assessment of the situation.

What I appreciated most was that they didn't immediately push a new or remanufactured transmission. Instead, they looked at other possible causes and recommended the most reasonable next steps. Their fair pricing, attention to detail, and clear communication gave me confidence to continue my trip.

Thanks to their help, I made it safely to my conference and back home without a major repair bill. If you're looking for a transmission shop that values honesty and customer service, I would definitely recommend them.

As a woman traveling alone away from home, that peace of mind meant a lot.”

“Very very friendly and helpful. My knock is pricing. I feel they're a bit high on repairs than other places you could go. Short wait times on smaller items like oil changes and tires. They quoted my on an alternator and battery replacement. $1500. Yikes. I know there is markup. I know labor rates are high. But I replaced my battery and had my alternator tested elsewhere and the alternator was fine. Not sure what it read at waterside so Im not going to call shenanigans. The alternator the were going to choose was $100 more than one i bought online ( both new) and the labor i would've done myself.
End summary, I'd definitely go for small auto needs. I'd hesitate for more pricey auto repair. Friendly and kind enough to trust for the small things.”