The UPS Store in Richmond offers expert packing, shipping, printing, and mailbox services. Reviews describe it as a very convenient and model location with a clean store. Customers report an extremely quick and easy experience, with fast moving lines and prompt service. Even with a long line, the wait is very short. The staff is consistently noted as friendly, helpful, kind, and expert. They are good at giving shipping options, walk customers through what they need to do, and ensure no time is wasted. The service is fast-paced and efficient, getting everything taken care of promptly with no issues. Many customers state they would definitely return due to the great customer service.
The staff here is friendly and quick with helping customers. They keep the line moving and make sure everyone gets taken care of without any issues. It’s always a smooth and easy experience whenever I stop by.
August 2025
Good customer service from the associate who helped me. Lake was their name, I believe. Very kind and courteous. Thanks!
August 2025
I have never been in a UPS store where the employees are so friendly. It shows that they love their job. This is something you rarely see in customer service! With their fast getting people out with their drop offs you don’t mind the wait! Model location! Donna Rooney
