Verizon's Richmond store offers a welcoming environment for customers seeking mobile, 5G home internet, or business solutions. Customers can conveniently visit the store or shop online, with options for in-store pickups, free 2-day shipping, and same-day delivery in select areas. Reviews highlight the exceptional service provided by staff members, particularly Christine and Michael. Christine is praised for her patience and expertise, helping customers with various needs, including purchasing iPads and switching from other carriers. Her friendly demeanor and professionalism have left a lasting impression on many. Michael is also noted for his friendly and informative approach, assisting customers in adding lines and switching accounts smoothly. Overall, the store is recommended for its helpful staff and positive customer experiences.
Major shout out to the manager, Aubrey. He sat with me for an hour fixing an eSIM issue I had with an iPhone. Went far and above on customer service
December 2025
Christine was very helpful she answered all our questions with paitince and helped us to buy an iPad ,Good customer service and good vibes.Thank you Christine
September 2025
Marco was great help! Had a good experience at this location
