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“The car we rented was beautiful, new, and clean inside and out! Customer service was top-notch! Alex answered all my questions and explained everything thoroughly. He was kind and professional! A+++++! I highly recommend!”
“I recommend this Enterprise location. It is not a big place, but clean and fast. We rented a mini van for 7 days during spring break. The vehicle was clean and in very good shape. Return was quick and easy as well.”
“Can’t say enough good things about this company. Very easy to work with. Communication is good. The cars are great. I have many clients in Dallas and I have used them twice now. Will be back in Sept. highly recommend.”
“I’ve always believed great customer service is what separates a good company from a great one, and that’s exactly why I enjoy renting with Enterprise. The entire staff was friendly, welcoming, and professional. A special thank you to Des for his professionalism and outstanding customer service. He truly made my rental experience a great one and is a perfect example of why I continue to choose Enterprise. Thank you, Des! I’ll definitely be renting from this location again.”
“Pack your patience. Honestly I had a very good experience but I wasn't sure I was going to. This place was understaffed as per usual for most places these days. Had three people in front of me that were all complaining about issues that they could have prevented and therefore had nothing to complain about. But after all this is 2026 so everybody thinks the rules don't apply to them. One guy started shouting because he had no credit card in his name. Another family could not find the reservation number. This party finally found their number and came back in saying that a window had been smashed out from the car that they were assigned. I think I was the last customer that day. Since I pretty much did everything online or via the app, as you should do in a situation like this to make it easier on the employees and to keep the line moving, I was out in less than 5 minutes. Yet the other four people in front of me took easily 45 minutes. I was amazed at how much patience the employee had, and the porter was a very nice young gentleman who was very professional as well. Good job Avis.”
“Love this Avis. I rent here regularly for work purposes and they team are amazing. I'm always in and out quickly and they even remember my vehicle preferences, so I almost always have my preferred make and model ready to go! They also offer Budget rentals (including moving trucks) out of this location, which is super convenient in my line of work. I am the same distance from three different competitors but will purposely choose this Avis every time.”
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“The staff at the Roanoke location are hands down the best in the business. Very compassionate at my situation, informative, helpful and definitely made me feel at ease with the whole process. They even checked on me after a couple days to reassure I was happy with the vehicle. I will be a repeat customer should I need to have a rental. Highly recommend!”