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“I recently had repairs done to my vehicle where I had to use a rental for a little over a week. Joseph Simpson was my initial point of contact when I arrived, and he was so helpful. This was my first car rental, and he was so kind to answer the many questions I had. I was able to rent a black Hyundai Sonata. The vehicle was clean and easy to drive with no issues. When I arrived to return the rental, Joseph remembered my face and immediately helped me through the return process. I will definitely rent from this enterprise in the future, if necessary.”
“Joel has been great . Very helpful! I recommend the Bryan Irving branch. My situation was complicated as I am moving back from Korea and had to switch contracts from a personal to business one. Joel was very patient and nice.”
“Marco came in my son's room and introduced himself to me. He is a very polite, friendly, and spiritual guy. He checked on us while we were waiting at the doctor's office. I would recommend his service again. We need more people like him to care for our love ones . Thank you ?”
“Just had my first experience with renting a car and let me say that Darion is amazing!!
He was the only one working at the front desk and quickly moved from customer to customer. He thoroughly walked me through my vehicle and clearly explained the process. The car was in mint condition. Smelled clean and for me that is very important. It shows how well they take care of their inventory. Big shout out to whoever details the vehicles ?
I also want to say how quickly they showed up to the collision center. The Hispanic young man was very polite and a true gentleman, he opened up my door and closed it for me.
When returning my rental, I needed to get a ride back to my home and although the young man could have said he needed to be heading home, he very politely offered to take me after his shift should have ended. Enterprise, please take care of these guys! They are the true definition of loyal and hardworking working people.”
“Just when you need it, they provided great friendly service and on time! I love the car it was just what I needed! I would recommend it to my family and friends! Thanks for being there!!”
“The agent at the N Frwy Fort Worth location was very helpful in making my reservation on the phone. The next day when I came to pick up the car, the same agent was very gracious. He had the car warming and cleared the ice from around the windshield wipers while I waited in the warm car to complete the paperwork.”
“Due to some mechanical issues with my car, I was able to quickly get a rental car from enterprise at a reasonable rate. Check-in and check out process went smoothly.”
“I recently rented an SUV from Enterprise for a 2 day road trip. They made it very easy. They picked me up from my home and took me to their branch .
The employees were very friendly, helpful and answered all of my questions.
The SUV was almost brand new, ran great on the highway and had all of the bells and whistles.
When I returned it, they processed everything quickly and gave me a ride back to my home.
I would recommend Enterprise to my family friends that need to rent a vehicle.
Enterprise will be my go to rental car company whenever I need to rent a car.”
“Had a great experience with Michael! It can get busy sometimes being connected to the dealership next to the service bay. Recommend you secure your rental beforehand and you might get a free upgrade if you're lucky.”
“If it would be possible to give a higher rating i would, Mike the gentleman i spoke to walked me through everything. Had a easy time going through the process because of his instructions, he was very friendly and patient while helping me over the phone. The vehicle i got was in good shape, had a cold ac and if I happen to come into town again I will definitely be getting a vehicle with them again. Mike even offered to make himself available if we happened to have any problems throughout the rental so I highly recommend and again thank you very much.”
“We had the smoothest pickup today in all of our rental history, and we travel several times a month. That should tell you something. Kayla assisted me and my husband and was extremely professional, friendly, and answered all my questions. -: I called at least 3 times before actually booked we came to pick up.the rental. Smoothest transaction ever. Thanks Kayla!”
“Rented a car from airport and drove over a piece of metal that caused air to start leaking from one tire. Called roadside assistance and they arranged a swap at the downtown Fort Worth, TX location a half mile away.
When I got to the location, they told me they didn't have any cars and that I should bring the car (still leaking air) to one of two recommended tire shops. I asked if I could do the swap at another Enterprise location and they gave me contact info for several but made no other efforts to help.
I stood outside and phoned another location and waited on hold again and again until a person finally told me they also had no cars. Called the Bryant Irvin location and finally found someone willing to help me: Nate.
Nate apologized for what had happened so far and told me it is not their policy to leave people essentially on their own like this. He sympathized with my situation and tried to call the downtown location to get the swap moved to them. He also checked with his manager several times while we tried to work this out.
This is when I learned that renting from the airport uses a different system than renting from a local branch and they would not be able to do the swap because roadside assistance had not sent the swap to their branch.
This is also when I learned that taking the car to a specific tire place would not cost me anything and that Enterprise would be billed directly (the downtown location did not tell me this).
I ended up putting on the temporary spare and driving to the tire shop where they were able to patch the tire in time for me to make my appointment. They didn't even ask my name and arranged it all with Enterprise.
Many thanks to Nate for the understanding and the effort.”
“The rental car assoviate was very helpful and professional. They made the entire process quick and easy, answered all my questions clearly, and ensured I had everything I need. Their friendly attitude and efficiency made for a smooth and stress-free experiance.”
“Avis is Number one in my opinion... They are Awesome on customer service and the lady Ivone was very sweet and professional she got me in and out with no problems... Thank you Avis for your service ....”
“Saw some 1 star reviews and thought Id share mine, as I had one of the most seamless, fastest rental experiences here. I was in and out in 10 minutes with my rental.
What made it more impressive is that I met the owner and she was running everything by herself. In my experience, She was professional, efficient, and clearly values peoples time.
I will say that they were low on vehicles, but that seems to be the case everywhere right now.”
“Anthony was OUTSTANDING!! Great customer service.
Vehicle was ready and clean. I needed to extend my return to the next morning, was able to make adjustment on line no problem.
Will definitely use this location again.”
“This little Budget rental store just inside the Walmart Supercenter was able to get us a cargo van for our out-of-state move when no one else in Texas could. The employees were helpful and kind, even in 95 degree weather. Would happily visit here again.”
“Competitive prices. Easy to find coupons online. Online booking made it easy to choose a location and truck size. Pricing was transparent. At pick up I was given great customer service. The process was quick. I've used them many times and prefer them over uhaul mainly because of the budget pricing. Never had an issue, just make sure the truck is clean and gassed up when you return it. I feel people usually only have something to say when they have bad experiences so hopefully this review will improve the ratio.”
“Ethan Markef and Jordan always take time and handle any situation I bring their way. It’s a smaller location so I don’t expect too many extras but they always go the extra mile to make sure I’m happy and I have everything I need. I’ll definitely be back.”
“The guy when I picked up my car was nice, but the drop off there wasn't anyone there!! I wanted to ask some questions, but I couldn't. No sign of when they would return or if they will return.”
“Had such an amazing experience from pick up to drop off. The car was very clean and drove to perfection. Staff was super pleasant to work with and make the pick up/drop off easy and quick! Will definitely be coming back here if I ever need to rent a car again.”
“Love this Avis. I rent here regularly for work purposes and they team are amazing. I'm always in and out quickly and they even remember my vehicle preferences, so I almost always have my preferred make and model ready to go! They also offer Budget rentals (including moving trucks) out of this location, which is super convenient in my line of work. I am the same distance from three different competitors but will purposely choose this Avis every time.”
“Today's visit was pleasant. The two individuals working the regular side, not uber, were very helpful and quick. I understand this location does have some bad reviews, but they have listened and followed accordingly. Calling ahead of time doesn't help, still busy signal, but business is business. If you're busy, you're busy. Felt welcomed and appreciated. Wish I got their names to shout them out, but hopefully next time.”
“The rental process was easy and efficient. They gave me an upgrade because they didn't have the full sized vehicle that originally booked online. The only issue is that when I received the vehicle the tank was not full but more like 3/4 of a tank. I'm sure if I had taken it back like that they would charge me. But I did like the ease of booking with Hertz and the sweet young lady that took care of the entire process.”
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“I have leased multiple vehicles with D&M, particularly Sherry, and it’s always the best, easiest, most transparent and honest experience. I can’t recommend Sherry Horner or D&M enough.”