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“Wanted to give some praise to Greg. I am a long time ATT customer bu recently ported over to Verizon. No issues, simple took advantage of a great bundle deal that made sense for my 4 lines +Internet. Greg took his time to help with a recent upgrade that I needed to return within the 14days. It was a bit of a process due to my account being ported over and Greg not having access in the Att side. All in all the loyalty department is work on the return label and processing. In today’s world it seems like fewer people take pride in what they do. Greg isn’t one of those people. I’m pleasure meeting you and thanks for your help!”
“Very fast and professional repair of our iPhone 15 pro which had a completely busted glass. Genuine prices, The owner was very friendly and kind. Would highly recommend to anyone with their Phone troubles!!!”
“Great service and quick. The guys working are friendly and great sense of humor. Got a screen protector and they showed me better phone cases ( bought one). When be back”
“First and foremost I want to say thank you to Danni, Ocean, Logan, and Nick. I do hope I spelled everyone's names correctly, you four are so amazing and very patient with my husband and I going back and forth with wanting to get a new phone and to wanting to switch over from AT&t to Verizon. Not only did you guys give us a great deal, Logan you were giving out different suggestions that we could add to our account, you didn't have to but you did. Nick, thank you for your kind words and great customer service! Danni, you were the first one to get us hooked on the thought of moving over to Verizon. Ocean, my husband wanted to personally thank you for helping him! We are a Verizon family now and I don't think we'll be leaving.”
“Jeremie was awesome. He helped my client retrieve all of his data from his old phone to his new one. Despite the old phone being completely shot. My client couldn’t remember any of his login information as far as email and password. Jeremie went above and beyond and resolved all of our issues. Thank you Jeremie!”
“Izaiah and John did a great job taking care of my needs. You should be proud to have them as employees as they represent AT&T so well. That type of service will insure my return with any future needs. I will also referring my friends to their store as well!!!!”
“I highly recommend this location. Dennis helped us with a smile, knowledge and patience as he answered all of our questions (and I had a lot!!) plus.. he was able to see how we could reduce our bill. Both of the gentleman in the store were very kind and knowledgable. Go see them!”
“We were at Colleyville location today and had a great experience with Jared and Jon. They made buying and setting up our new phones so simple. They were great to work with and made sure we knew all the features on our new phones. We would definitely recommend AT&T.”
“The customer service that this store offer is at top notch. I went to this store because my old iPhone was giving me some problem. Brandon helped me to find me a new phone that I needed without any pushing to sell me more expensive ones. He asked me what I want and gave me exactly what I needed then he helped me to set up the new phone. Thank you Brandon for his help. This store is great!”
“Respectful service with a quick diagnosis and repair. I was assured that if the repair didn't work I wouldn't be charged, which was nice. I would recommend this location anytime you need help with electronic service.”
“JC was wonderful, he helped me with getting a new phone and setting it up. Also helped show different options to see what was the best fit for me. Would recommend coming here! Thanks for your help!”
“Jersee was so helpful! We went in today to upgrade our iPhone 15 to a iPhone 17 pro max and she made the experience so enjoyable and easy! Thank you jersee for the recommendations and helping make the upgrade smooth!”
“Shyams expertise and knowledge was impressive! I would highly recommend him to others and will definitely look for him specifically on my next visit to the Southlake ATT store. Thanks to him we'll continue to be loyal ATT customers!”
“I visited this store yesterday and had the pleasure of being assisted by Poe, an outstanding representative of AT&T. I has having issues with my phone which he quickly diagnosed and resolved. In addition, he pointed out to my wife and I that we were eligible (due to age) to a feature that we were not aware of. He patiently explained how it worked and assuaged our concerns. Ultimately we did avail ourselves of this opportunity which we were very grateful. Lastly, we both had damaged screens and, after his quick research, found that we had screen protection. He ordered replacements which will be delivered to our residence and we will be able to make an appointment with him upon receipt to have them installed. Lastly, I use a walker and he even accompanied us to our parking space and assisted me in placing it in our vehicle. Unbelievable service!!”
“They replaced the charging port in my iPad and it now works! Apple and Best Buy won’t replace ports but these guys did and saved me from having to buy another iPad! If I ever need a repair I’ll be back.”
“Aani was really forthcoming and have really good knowledge about her work. Hands down one of best Metro PCS store. Looking for phones and great deals highly recommended this location.
Thanks aani ??”
“Great experience! The staff was friendly, professional, and made everything easy from start to finish. Service was quick and efficient, and the overall atmosphere was welcoming. Definitely recommend and would come back again!”
“Thank you so much Danny for hooking me up with a iPhone 16 for a pretty good price and thank you for letting me know that I am eligible for finance as well
You all have to come and get finance from this guy. He does a pretty good job and tells you everything upfront.
Since I got accepted for finance, he gave me a free phone case and a temp glass along with it”
“I dropped and busted my screen. I was going on call for the holiday weekend. Walked in and Kaylee took care of everything. I was transferred to my new phone with a case and out the door within an hour. Great customer service and it’s appreciated. Drop by and let her help you. Thanks”
“We went into the store to get new phones and switch service to AT&T. I did not have an appointment, but two people offered to help and we ended up working with Jessica and she was amazing. She was very patient, very knowledgeable, very friendly and got everything done for us and we ended up getting our new phones. I would highly recommend making your appointment with her if it’s possible.”
“Derrick was amazing! He helped me with my many questions and was able to get me discounts that I never knew about. He really looks out for good customers. AT&T needs more employees like him.”
“Reyna was a big help and got us the most discounts she could to lower our monthly bill. She also got us $30 WiFi per month which is way cheaper than I'm paying now with a different company. She was the absolute best and was patient the entire time. She was also able to set up my corporate discount from my employer to save me even more money. We were there a little over three hours at the store getting everything set up. We also got the maximum trade in value for my husband's trade in. I was a little nervous at first because this store has bad ratings, but we were very satisfied and was shocked at how many discounts/promotions she qualified us for. Thank you Reyna!! The absolute best”
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“As I broke my phone and don't have enough money to get a new one, she helped me with her personal discount and got me a new phone in my budget and discount on monthly bills as well, thanks 👍”