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“Wanted to give some praise to Greg. I am a long time ATT customer bu recently ported over to Verizon. No issues, simple took advantage of a great bundle deal that made sense for my 4 lines +Internet. Greg took his time to help with a recent upgrade that I needed to return within the 14days. It was a bit of a process due to my account being ported over and Greg not having access in the Att side. All in all the loyalty department is work on the return label and processing. In today’s world it seems like fewer people take pride in what they do. Greg isn’t one of those people. I’m pleasure meeting you and thanks for your help!”
“Josh and Tyler took great time and care with restoring my data to my new phone when old one just stopped working and I lost the last 5 years of photos. I was devastated! However these guys are the best and super helpful! Even though is kinda tucked being without my phone for a few over a couple days....Definitely well worth it to have my memories back!! Thanks a billion CPR”
“Great service and quick. The guys working are friendly and great sense of humor. Got a screen protector and they showed me better phone cases ( bought one). When be back”
“First and foremost I want to say thank you to Danni, Ocean, Logan, and Nick. I do hope I spelled everyone's names correctly, you four are so amazing and very patient with my husband and I going back and forth with wanting to get a new phone and to wanting to switch over from AT&t to Verizon. Not only did you guys give us a great deal, Logan you were giving out different suggestions that we could add to our account, you didn't have to but you did. Nick, thank you for your kind words and great customer service! Danni, you were the first one to get us hooked on the thought of moving over to Verizon. Ocean, my husband wanted to personally thank you for helping him! We are a Verizon family now and I don't think we'll be leaving.”
“I took in my dying Lenovo laptop and Tim took control. I was charged a diagnostic fee. Later that day, Tim called me suspecting the battery was the culprit. He installed the new battery which he had ordered but turned out there was more to the problem. Further diagnostics indicated a CPU failure as well. Too costly to repair. Tim removed the new battery for return to his supplier, and he did not charge me anymore than the original fee. All this was performed in about 4 days. Tim is very personable, candid, respectful, and communicated by text to keep me updated on progress. He recommended which laptop brands and models to buy - and which models to avoid. I'm the proud owner of a new Dell 16 now. Any customer should feel confident that they are in good hands at the Flower Mound CPR. Thanks Tim.”
“JOSH WAS AMAZING!! I honestly have NEVER experienced this level of customer service before. Please do not hesitate, best experience hands down!!!! Thanks again Josh!!”
“Jeremie was awesome. He helped my client retrieve all of his data from his old phone to his new one. Despite the old phone being completely shot. My client couldn’t remember any of his login information as far as email and password. Jeremie went above and beyond and resolved all of our issues. Thank you Jeremie!”
“Izaiah and John did a great job taking care of my needs. You should be proud to have them as employees as they represent AT&T so well. That type of service will insure my return with any future needs. I will also referring my friends to their store as well!!!!”
“I Brought my broken cell phone in...the touch part of my screen quick working. He got right on it. My experience with this business couldn't have been better or faster. I highly recommend this place”
“I highly recommend this location. Dennis helped us with a smile, knowledge and patience as he answered all of our questions (and I had a lot!!) plus.. he was able to see how we could reduce our bill. Both of the gentleman in the store were very kind and knowledgable. Go see them!”
“We were at Colleyville location today and had a great experience with Jared and Jon. They made buying and setting up our new phones so simple. They were great to work with and made sure we knew all the features on our new phones. We would definitely recommend AT&T.”
“The customer service that this store offer is at top notch. I went to this store because my old iPhone was giving me some problem. Brandon helped me to find me a new phone that I needed without any pushing to sell me more expensive ones. He asked me what I want and gave me exactly what I needed then he helped me to set up the new phone. Thank you Brandon for his help. This store is great!”
“Ariel, is a great asset to your company. She assisted us with the upgrade of my phone. She also gave me enough information to make me feel comfortable with the upgrade.
My husband and I appreciated very much her kindness, knowledge and patience.”
“I visited this store yesterday and had the pleasure of being assisted by Poe, an outstanding representative of AT&T. I has having issues with my phone which he quickly diagnosed and resolved. In addition, he pointed out to my wife and I that we were eligible (due to age) to a feature that we were not aware of. He patiently explained how it worked and assuaged our concerns. Ultimately we did avail ourselves of this opportunity which we were very grateful. Lastly, we both had damaged screens and, after his quick research, found that we had screen protection. He ordered replacements which will be delivered to our residence and we will be able to make an appointment with him upon receipt to have them installed. Lastly, I use a walker and he even accompanied us to our parking space and assisted me in placing it in our vehicle. Unbelievable service!!”
“Shyams expertise and knowledge was impressive! I would highly recommend him to others and will definitely look for him specifically on my next visit to the Southlake ATT store. Thanks to him we'll continue to be loyal ATT customers!”
“JC was wonderful, he helped me with getting a new phone and setting it up. Also helped show different options to see what was the best fit for me. Would recommend coming here! Thanks for your help!”
“Jersee was so helpful! We went in today to upgrade our iPhone 15 to a iPhone 17 pro max and she made the experience so enjoyable and easy! Thank you jersee for the recommendations and helping make the upgrade smooth!”
“I dropped and busted my screen. I was going on call for the holiday weekend. Walked in and Kaylee took care of everything. I was transferred to my new phone with a case and out the door within an hour. Great customer service and it’s appreciated. Drop by and let her help you. Thanks”
“London was extremely patient and helpful. As senior citizens we have trouble with the new technology and she took all the time we needed to explain our purchases. Many kudos to you, London! Thank you so much”
11AM - 7PM
8569 N Beach St, Fort Worth
Mobile Phones
“They replaced the charging port in my iPad and it now works! Apple and Best Buy won’t replace ports but these guys did and saved me from having to buy another iPad! If I ever need a repair I’ll be back.”
“Just left the store and have to say, Luke was so helpful! We've been having issues with our Internet and figured it was the router. He was able to get us a new router and a cheaper plan! Also very helpful in answering some questions about our account on some potential future issues. Left very satisfied.”
“We went into the store to get new phones and switch service to AT&T. I did not have an appointment, but two people offered to help and we ended up working with Jessica and she was amazing. She was very patient, very knowledgeable, very friendly and got everything done for us and we ended up getting our new phones. I would highly recommend making your appointment with her if it’s possible.”
“Bikram is the man. Sold me items at a fair price, and is an unofficial mathematician. Will be coming here again for future cell phone necessities. Man, I reiterate, Bikram is the man.”
“Anna and Grace, Thank you for helping me find the best deal, most affordable, dependable phone. I went in looking for a really good dependable work phone, and You two made the best difference! Quick, acknowledgable and your expertise made me most satisfied. Your patience, welcoming spirit was astounding. I will definitely be back!! And maybe more devices.”
“Victor and Shane saved my day and they are absolutely great people. My messaging was down on the most important day. I truly needed my messaging and in 2 mins saved me from a terrible day. Thanks victor and shane.”
“Great experience! The staff was friendly, professional, and made everything easy from start to finish. Service was quick and efficient, and the overall atmosphere was welcoming. Definitely recommend and would come back again!”
“Great service a great team! Israel went above and beyond and what a patience had my little ones with me. Manager and all the team just friendly and very professional great store!!”
“Alyssa was very personable and helpful. I was going through a very stressful situation and needed to change my phonetic number. She was able to help me quickly, talk about my options, and just had a genuine conversation with me in between that truly made the customer service experience and my day better!”
“Aani was really forthcoming and have really good knowledge about her work. Hands down one of best Metro PCS store. Looking for phones and great deals highly recommended this location.
Thanks aani ??”
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“As I broke my phone and don't have enough money to get a new one, she helped me with her personal discount and got me a new phone in my budget and discount on monthly bills as well, thanks 👍”