New Balance Rockwall is known for its exceptional customer service and knowledgeable staff. Many customers have praised Joe, an employee who provides personalized assistance by using a 3D foot scan to recommend the best shoe models for individual needs. Shoppers appreciate the attentive service, with staff members taking the time to explain shoe features clearly and ensure that every customer's requirements are met. The store also maintains accurate records, making it easy for returning customers to order shoes over the phone without needing to visit the store. Overall, visitors have had positive experiences, highlighting the friendly atmosphere and professionalism of the staff. New Balance Rockwall is highly recommended for anyone seeking quality footwear and a great shopping experience.
Exceptional customer service. Highly recommend the Rockwall location
September 2025
Customer service was on point! Simple phone call didnt even have to go into the store to shop they were able to hold my two pairs and picked up later that afteroon.
September 2025
My dad and I have purchased our shoes at this location for years and the staff is always helpful and friendly. We have moved away from the area but since they keep accurate records, all it takes is a phone call and new shoes are on the way. Excellent customer service!!
