“I placed an online order and when I went to pick up I waited for over 10 minutes. I finally called the store to ask how much longer it was going to be. They said it would be right out. After another 5 mins an employee came out and got my order information and realized I had somehow ordered it for pick up at a store in Plano. So frustrating, especially after the long day I had. I asked her if there was any way to have it switched to the store in Rockwall and she walked me through how to cancel the pick up and change the pick up to where I was. Her name was Natalie and she ran in and completed the order immediately for me and ran it out so quickly! I was so appreciative for her help. True customer service!!”
“Just stopped In, looking for some oncloud shoes, I didn't make it 10 feet in the door without being asked if I needed help. I didn't catch the name of the employee that helped me, but it was the smoothest, quick, informative shoe buying process I've had. Very competitive with pricing. I would recommend and will return.”
“I bought cute shoes here. My shoe store used to be Payless. I told my best friend this is my new shoe store. The staff are always pleasant. I went in the location in rockwall and I was not greeted and no one checked on me or other guest in the store. I have worked in retail. I worked for foleys. Customer service is everything.”
“Good place for back to school shopping and even a few things for the office. I was disappointed with the Skechers selection. But my teenager was able to give a few pairs that she ended up leaving with.”
“The staff was friendly and helpful. I needed to exchange two shirts for my nephew. I found the size in one shirt but not the other. The associate looked up the shirt and told me where I could find it. I even got money back for the exchange. There was a better sale since I bought the shirt.”
“I went in today to purchase my nephew’s cowboy boots and I was very impressed by the customer service and huge selection. Alyssa helped me and she went above and beyond for me!”
“Amazing Experience!!! The Store Manager Travis provided me with Stellar 5-Star service. Travis went above and beyond in meeting my family's needs. I found everything that I needed for a Great Value. Thank you Travis and Chloe for your Kindness and Professionalism.”
“I stopped in with my girlfriend to find a new pair of shoes for her to wear while at work. She had recently been experiencing some discomfort after being on her feet all day and needed help selecting the right pair for her. Joe was able to explain which models he felt were best based on a 3D scan of her feet. Joe took care of us through every step of the process and listened and addressed our needs. We left with a pair of shoes and the knowledge that we needed. Joe is the best!”