Rockwall Ford Parts Center has received positive feedback for its helpful and friendly staff. Customers have praised Michael Fry from the parts department for being extremely professional and courteous, ensuring they received all the necessary suspension parts, brake pads, and spark plugs. He even called to inform them when their order arrived early and helped load items into their vehicles. The service department has also been highlighted, with customers appreciating the timely communication and efficient service from representatives like Juan and Jamie. Jamie's exceptional customer service impressed one customer, who expressed gratitude for the quick transmission replacement that made their truck run smoothly. Bianca also received recognition for her polite and patient assistance. The trade-in process was seamless, thanks to Nichole's transparency and knowledge, while Matthew Hubbs and Marc Moser made the car buying experience enjoyable, ensuring attention to detail like addressing a windshield issue and providing a full tank of gas. Overall, Rockwall Ford Parts Center is noted for its great customer service and commitment to meeting customer needs.
