Toyota of Rockwall is a dealership noted for its excellent customer service and hassle-free experience. Reviews highlight happy, smiling staff who make customers comfortable without rushing or pushing a sale, working diligently to meet exact needs. Multiple sales personnel are commended for being very nice, knowledgeable, respectful, approachable, patient, and attentive, going out of their way to help customers. This includes confirming vehicle availability with extra effort like video tours and ensuring all questions are answered. The sales management is also described as phenomenal and dedicated to earning customer business. While one manager received negative feedback for being unpleasant, the overall sentiment is overwhelmingly positive. Customers report having a good experience and absolutely loving their new vehicles, with many purchasing multiple cars from the dealership. The service is consistently called one of the best, leading to strong, repeated recommendations for both the dealership and specific sales staff. Customers state they will send people there and highly recommend visiting.
Great Service Overall. Very knowledgeable and received my car back the same day.
September 2024
I absolutely love Vanessa! She got me in and out and my brand new 2025 Camry is so nice! Absolutely will recommend to everyone! Thanks again Vanessa and thanks Rockwall Toyota!
September 2024
If you want the best and fastest customer service go to VANESSA! She did exactly what she said it was hassle free and I absolutely love my new Camry! Thank you again Vanessa!
