Eddie Bauer Outlet is known for great sales and something new and different each visit. The quality and colors of the clothing are often described as amazing. Many customers find the staff to be very friendly and helpful, with a clearance section where items can be found for low prices. The store has plenty of fitting rooms and a return policy that many consider generous, making shopping stress free. However, there can be inconsistent experiences regarding defective items, with some customers reporting difficulties when trying to return washed clothing despite a stated satisfaction guarantee.