Firestone Complete Auto Care in Round Rock, TX has built a reputation for friendly and helpful service since 1926. Customers appreciate the team's willingness to assist beyond standard services, such as helping with a headlight bulb and offering tools in a location lacking auto stores. The staff, including employees like Chase, Kyle, and Alex, are often praised for their kindness, professionalism, and quick response, especially in urgent situations like flat tires. Chase, in particular, received high marks for putting on a spare tire at no charge and providing safety tips, demonstrating genuine care and efficiency. Kyle and Chase also went above and beyond by fixing issues caused by other shops, offering free assessments, and following up with customers to ensure their needs were met. Many customers value the timely and friendly service, with some referring friends based on their positive experiences. However, there have been occasional issues, such as delays in completing services like oil changes and tire rotations, and communication lapses regarding contact details. Despite this, the overall impression is that Firestone offers reliable, affordable auto care tailored to each customer’s needs, with a team dedicated to getting vehicles back on the road quickly and safely. The business continues to serve the community with a focus on customer satisfaction and expert vehicle care.
