Metro by T-Mobile at 1040 S Mays St Ste 103 offers a variety of prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Customers praise the friendly and helpful staff, who assist with phone upgrades, plan transfers, and troubleshooting. Many highlight the staff’s patience, knowledge, and kindness, making the experience smooth and satisfying. Visitors appreciate the quick, informative service, with some mentioning staff going above and beyond to help find the right phone or solve problems. Overall, the store provides excellent customer service, ensuring customers leave happy with their phones and plans. Whether upgrading devices or switching plans, customers find this location a friendly and reliable place to get what they need.
On 12 Dec 2022 I took my badly broken to your Metro T Mobile on Mays St in Round Rock Tx. Your employee Alejandra did a wonderful job retrieving all of my phone info including photo, number and other important things. I didn't think it could be done. Thanks to Alejandra I have a new phone with all my important contacts... read full comment
September 2025
Max did an incredible job for me. He went above and beyond to make me comfortable and fully understand the solution to my unique situation. He delivered on his promises at a great price, and even worked with me to keep my number. Overall the experience was fast, professional, and memorable. Thank you!
March 2025
I would have given a one star if not for the help I received from the manager to pickup my phone. She was kind of having an attitude with me. Or is it because I don't know how to speak Spanish?
