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“Peter was very helpful and professional. I was very frustrated walking in . He helped me set up autopay and get a better price on home internet. Highly recommend this location and working with Peter.”
“Regina was excellent and made valuable use of her time attending multiple customers at the same time while waiting on each device to perform tasks. She was very friendly and courteous and turned a frustrating (my phone died completely) experience into a pleasant one! Thank you!”
“I traded in my phone and tablet and got new ones. The person who helped me was very efficient and made good suggestions. I will return the next time I need updates or help with my Verizon service”
“Kre showed his professionalism and product knowledge while I needed help in the store after having a bad experience somewhere else. This will be the only AT&T store I go to when needing services. Thank You So Much !!”
“I had a great experience yesterday Sunday 8\\2 at the Round Rock location next to Pluckers restaurant. The Young Agent Irides was EXCELLENT 👍👍”
“Relatively new store. You have to look for it as the signage is temporary banners. It will be easier once the outside is complete.
The person that worked with us, Ajay, was very nice. We needed some accessories which he helped get and install on our phones. I would go back to this store again if needed.”
“After feeling like total defeat , when Customer Service could not help me on line. I drove to a Boost store. A young lady told me that she'd try cleaning up the malware. Thinking the worst. Looking at new phones....she said here try it. Amazing quick sweet help...Highly appreciated.”
“So glad I met Andre! Andre is a wealth of knowledge and really knows how to service his clients. Andre also has the best electricity rates in the Austin area and beyond. Give him a call and see how he can help you save money on your home or business.”
“I had an amazing experience at this T-Mobile store! Shannon, the manager, went above and beyond to help me with everything I needed. She was professional, knowledgeable, patient, and made the entire process smooth and stress-free. The whole team was friendly and welcoming, and I never felt rushed or pressured. It's clear that Shannon truly cares about her customers and takes pride in providing excellent service. If you're looking for a T-Mobile store with outstanding customer care, I highly recommend stopping by and asking for Shannon. Thank you for such a great experience!”
“We went into this location for new phones (Christmas gifts). Our representative was Ana. She was amazing. Sandra held the fort down while Ana was occupied with us (We took a lot of Ana's time). We came in on a good day. Jim, the Regional Manager was there and he was a HUGE help. Thank you to both young ladies, Ana and Sandra, and to Jim for making our Christmas merry and bright.”
“Highly recommend this location! I got great friendly service. I came in and had a lot of needs and Haley took care of all of them. She was never rushed, and I never felt like a bother even when the store started to get busy. She would help other customers while never letting me feel unattended to. All of my needs were met, and I couldn’t be more grateful!”
“Maak did a great job getting everything I asked for and beyond. Maak found discounts I didn't even know about. Every knowledgeable, friendly, professional and smooth process in a timely manner.”
“I went to T mobile expecting them to sell me or try to sell me everything. I was so lucky that I got quite the opposite. A lady by the name of Soleil Reyna. Was very patient with me and very knowledgeable. She didn't try to sell me the whole store. Only what I NEEDED. I also want to give a shot out to Orlando. Thank y'all !!!!”
“I was having issues with a problem with my account. Andres from the Round Rock store went above and beyond to help me out. He spent time to make things right. Wish all people could treat others like that. Thank you Andres”
“Abagail is absolutely amazing! She never disappoints. She’s very professional and makes any problem you might have gone within minutes. We Have been and will keep attending this same location because of her!
Luz and David Gonzalez”
“This review is specifically the Geek Squad Auto Tech installs. I have had Jake install a replacement amp, new receivers in 2 cars and a speakers in one car. Jake does an excellent job and is honest as the day is long! He did a great job on both cars and I highly recommend asking him for any advice on replacing any of your auto stereo. He is a superstar!”
“Highly recommend this store!! Had issues with my mobile service. Talked to 3 different people from call center and spent 1-2 hours on the phone. None of them fixed my problem... walked into this store sales rep Gus took care of my problem in under 10 minutes! Understood every detail of my situation and handled it to perfection! I wish there were more stores and representatives like this. This is how to represent the company and the true definition of quality customer service.”
“Loved both of the representatives that were present when I purchased my phone and the service. Thank you guys so much hope this message finds you both Well again thank you 💙💚”
“Soleil helped me log back into an account I wasn’t able to get into for MONTHS! And she did it so quick and was so kind as well. No other T-Mobile was able to help me do it or as understanding as patient as her. I would give her 6 stars if I could!”
“My customer service person was great, I booked my appt and was assisted. However I had no idea how long it would take, they need more cs members, and a cut off on people coming bc they waited also but may have not been helped.”
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“Great experience! I went through my tmobile insurance and had my phone repair completly covered! The back of my phone was cracked and they had it fixed within the hour. I showed up told them I had an appointment and my name they had all they needed. I came back a little later and picked up my phone 🙌
While I waited I knocked out some work at the coffee shop a few stores down. That place was cool too!”