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“I had a bunch of questions about trade ins and how it would affect my plan and Jonel was incredibly helpful, kind, and knowledgeable. Easily the best (and quickest) experience I’ve had at a Verizon store.”
“I've got to say, I've been to a few other att stores and have run into some very rude and very condescending employees. But Melina and Regina at the att store off Palm Valley (79) were a breath of fresh air. They were incredibly polite and patient even though I had no clue what I was doing. They walked me through upgrading my phone and explained in detail what was happening. I would give them more stars if I could but I guess 5 will have to do. Thank you both for a great experience and I truly hope management and/or leadership sees this review. What started off as a frustrating day turned out to be a pleasant experience and a great morning. Thank you.”
“Huge thanks to Erick at Verizon for the world-class help today! He went out of his way to make sure I was taken care of and made the whole process seamless. 10/10 service—highly recommend seeing him for any of your tech needs! Absolutely amazing!”
“AT&T representative HUNTER was absolutely over the top fantastic efficient smart handled every issue that I had , Went over the products went over the return went over my bill absolutely wonderful to deal with. I wouldn’t go anywhere else. He deserves top position in any of the AT&T stores fantastic. !!”
“Relatively new store. You have to look for it as the signage is temporary banners. It will be easier once the outside is complete.
The person that worked with us, Ajay, was very nice. We needed some accessories which he helped get and install on our phones. I would go back to this store again if needed.”
“Been with ATT for almost 10 years and first time I actually enjoyed being inside an ATT store. Samantha was awesome! She made me feel welcomed and took care of my issue immediately! Great service! 10 out of 10 for me.”
“Rafael was very friendly, professional and informative. Helped me make the right decision with my new phone. Go see him if you have any questions and he will answer any problems! Thanks, Raphael”
“Hands down the best experience I have had with phone shopping! I can’t say enough good things about my experience at this T-Mobile store. Michael has been amazing to work with over the past several months and helped me transfer a total of seven devices.
Because of payoff requirements with my previous carrier, the transfers had to be done over about four months, and Michael was patient and helpful every single time. He made the entire process easy and stress-free, explained everything clearly, and handled all the details.
Michael is extremely knowledgeable and always up to date on current T-Mobile promotions, which helped me feel confident in making the switch. He was consistently friendly, patient, and professional.
If you’re considering switching to T-Mobile or need help with your account, I highly recommend stopping by this store and asking for Michael. He truly goes above and beyond!”
Open 24 hours
Louis Henna Blvd, Round Rock
Mobile Phones
“So glad I met Andre! Andre is a wealth of knowledge and really knows how to service his clients. Andre also has the best electricity rates in the Austin area and beyond. Give him a call and see how he can help you save money on your home or business.”
“Visited the AT&T store in Round Rock. It took less than 5 minutes before a representative assisted me. Leanne was very helpful in completing what we needed. She explained everything before ordering the phones we wanted. Then she explained the next step. She was friendly and professional. I would definitely recommend the representatives at the University store.”
“Thank you RAPHAEL, Red and staff for your assistance with my iPhone 17 pro max issues! You guys are just amazing! A special thank you to Raphael for his excellence in customer service! You deserve a promotion! ?”
“After feeling like total defeat , when Customer Service could not help me on line. I drove to a Boost store. A young lady told me that she'd try cleaning up the malware. Thinking the worst. Looking at new phones....she said here try it. Amazing quick sweet help...Highly appreciated.”
“We went into this location for new phones (Christmas gifts). Our representative was Ana. She was amazing. Sandra held the fort down while Ana was occupied with us (We took a lot of Ana's time). We came in on a good day. Jim, the Regional Manager was there and he was a HUGE help. Thank you to both young ladies, Ana and Sandra, and to Jim for making our Christmas merry and bright.”
“Krys, you are amazing!!! Best service we have ever received at a T-Mobile store. He is very knowledgable and patient. Thank you so much for all you did we really appreciate the help!”
“Max did an incredible job for me. He went above and beyond to make me comfortable and fully understand the solution to my unique situation. He delivered on his promises at a great price, and even worked with me to keep my number. Overall the experience was fast, professional, and memorable. Thank you!”
“The customer service was actually really great and the guy who offered to help us was able to quickly pull up the account get us exactly what we needed and helped explain a lot about tvs etc. Very satisfied. He went above and beyond.”
“Love the service quick and fast my kids are happy my daughter happy and all above we are satisfied with the help safi uddin was on point answer all my questions great service”
“Went in today to add my husband to a family plan after his phone went kaput. We were having multiple challenges resulting in several questions. Emilie met us where we were at with spectacular service for the full 45 minutes it took for us to get our ducks in a row (needed to call his prior service provider while there). She's very knowledgeable, helpful, and has a sincerely upbeat attitude that's contagious. If we need anything else from a T mobile store we'll be keeping this location in mind.”
“Helpful but customers have to resist high pressure sales tactics. I was pleased that even though I went in with the intent on purchasing one phone (a mid level Samsung), the sales rep alerted me to a better deal on a much better phone (Google Pixel 10 XL Pro) at the same cost I was prepared to pay for the other phone.
However, I had to resist multiple attempts to sell me on unnecessary accessories, an additional phone number for which I have no need just to get a temporary discount and other high pressure sales tactics. I held firm in my position that I did not need superfluous add ons.
Still, the sales reps were congenial and helpful and I was satisfied with my overall experience.”
“We specifically go this store as the employees are very knowledgeable. Kathleen waited on us yesterday, got us a fabulous deal 9n the Samsung z. Super customer service. Thanks Kathleen!!”
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“Padro is absolutely brilliant! I brought a samsung s22 in that was having connection issues. Was told by other repair places that it was a carrier issues. Pedro was able to diagnose and repair the issue in under an hour! I highly recommend them over any over repair place in the area!”