Navy Federal Credit Union is a trusted financial institution that proudly serves the armed forces, Department of Defense, veterans, and their families. With great rates, discounts, and award-winning 24/7 member service, the credit union supports the military and understands the unique needs of those who serve. Customers praise the clean and welcoming atmosphere of Navy Federal's branches, as well as the excellent service they receive. When a member lost their debit card, they were greeted promptly and able to get a replacement within 15 minutes. The 24/7 customer service line is also highly appreciated for its convenience. While the service is generally excellent, some customers have experienced long wait times at certain locations, particularly the only branch between Waco and San Antonio. The feedback suggests that opening more branches in the area could help alleviate the issue. Overall, Navy Federal Credit Union is a highly recommended banking institution that provides exceptional service and support to its military-affiliated members. With its commitment to the armed forces and its focus on delivering a positive customer experience, Navy Federal continues to be a trusted partner for those who serve.
Very fast and friendly staff they made the process of taking out a large some very simple and fast!!
March 2026
I must say this location is absolutely beautiful and the staff are so welcoming and helpful. I had the pleasure of having Jason helping out and he went above and beyond expectations. You truly have a great staff member that needs to be recognized. Thanks again, Jason for all your help.
September 2025
They recently remodeled this location and the flow and feel of it is great! I went in on a Saturday for a new debit card and was in and out in 10 minutes.
