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“Remember folks - most people who have a good experience don’t leave reviews just the ones who have a bad one. My experience was great! They reprinted a receipt I had lost 2 weeks ago and helped me track the package. Thank you for the helpful people here.”
“I would guess that it's hit or miss based on which person you're dealing with, but I was helped by an exceptionally knowledgeable and professional person. Also - the building is cool.”
“I would give them 5 stars for the lovely gentleman that work there but unfortunately the lady working there 10/7/25 @12pm was very rude. I arrived to pickup a package to which I previously spoke to one of the gentleman there and already arranged that I was gonna pick it up around 12. I get to the front desk and the gentleman takes my information and was gonna go back and look for the package and she stops him and starts asking me all these questions assuming I didn’t know what I was doing and that I may have called the wrong number. Overall, her attitude was aggressive and so unnecessary. I get it. We can have bad days, but if I haven’t even said anything to you, there’s no reason for you to come at me demanding me with these questions. It’s one thing to talk to people, but another to talk at people. Again, the gentlemen there were so sweet and helpful ! But she needs to take a day off lol”
9AM - 12:30PM 2 - 4:30PM
3201 Diana Dr Ste A, Richland Hills
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“Had to ship some items 2 times this week. The agent at this location in Richland Hills is the absolute BEST. Proactive, customer focused, cost conscious and friendly with a smile!!! Very much appreciated!!!!!”
“Chris at the front desk was very cheerful and nice to everyone, even when he was the only one working with 15 people waiting consistently. told everyone “im sorry for the wait” and “have a great day”, all of those things. also reacted great when i was confused about my package shipping out. made the wait seem shorter”
9AM - 1PM 2 - 5PM
6651 Watauga Rd #103, Watauga
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“I honestly don't understand all of the negative reviews. This post office is the best I've ever been to. Yes it may be small and sometimes only have one worker, but it's a small town that it is in. They are always so kind to everyone that comes in and are very helpful and willing to answer questions. I've lived a lot of places all over the country and this is by far my favorite post office I've used. I will take slow service with kind caring workers over fast service with people who are miserable and rude any day!!”
“One thing that I appreciate in this world is when someone is kind towards me for no reason. Cindy did an amazing job today assisting me with shipping my college-aged daughter’s - very much needed - winter coat. I was honestly expecting to be a hassle or an inconvenience - to say the least! Without hesitation, Cindy took the time to find a box that fit my package and was just quite honestly ——- the most graceful part of my day today!!! Thank you so much Cindy for making this very small, but super important task a breeze when that’s easily not always the case. Wishing you nothing but blessings and positivity in your life. <3”
7:30AM - 12PM 1 - 4PM
312 FM718, Newark
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“Absolutely impeccable customer service. I had a complex situation and they were patient and knowledgeable and helped me to a solution. Even the custodial staff was friendly, greeting me at the door and helping me get to the help window. My wife has had consistent service as well. Thank you!”
“The mail person that deliversmail at my apartment complex. will not take the outgoing mail. I put a letter in there last weekend Saturday, July 5 and it’s still in there a whole week. I don’t know what’s so hard about taking Mail to the post office and that your job you’re not doing a very good. You have to do better than this.”
6:00 AM - 12:00 PM
100 N Nichols St, Fort Worth
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8:30AM - 5PM
1008 Roberts Cut Off Rd, River Oaks
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“My experience was wonderful today w Angela E. I was helped and not rushed. She took time to help me send and track my package. I was treated like a valued customer.”
9AM - 1PM 2:30 - 4:30PM
819 Taylor St, Fort Worth
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“Went to pick up a package. Parking was free and easy to find. The staff were all very polite and helpful. The building itself is very pretty. Was out in less than 10 minutes.”
“was not home to sign for an expensive package so had to come here to pick it up.
after reading these reviews I prepared for the worst but when I got there the worker was super chill and got me the package. 5/5 experience”
2 - 3PM 9AM - 1PM
1501 Arnold Ave, Naval Air Station Jrb
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12:30 - 4:30PM 7:30 - 11:30AM
1097 School House Rd, Haslet
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“Scott was the hero of the day for helping track down a missing package; a birthday present for my kiddo. The package was delivered into a parcel locker in my mailbox unit, but I hadn't received a key. I stopped by the post office this morning and the package was placed on my porch this afternoon, so happy!!! Scott was very pleasant and professional. Also appreciated Amy calling this evening to make sure I had recieved the package.”
3 - 5:30PM 10AM - 1:30PM
2400 Westport Pkwy Ste 200, Fort Worth
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“I came into the post office yesterday to pick up a flat rate box and the customer service was outstanding. Today I went to mail it off and I was greeted with a smile, the place was clean, I didn’t stand in line long, and the customer service was great. He was very patient with everyone and very respectful. This was my first visit here since moving to the area and this has been the best post office visit I have had in a very long time. I no longer dread dealing with rude employees with poor customer service!”
8:30AM - 5PM
301 N Las Vegas Trail, Fort Worth
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“No self serve kiosk in the lobby unfortunately. They do have smart lockers, PO Boxes, and a mail drop for small to medium packages in the lobby available after hours. There's one drive up mailbox outside.
Looks nice and neat inside. I visited after desk staff had gone for the day.”
“I get why people leave rough reviews, every experience is different, and most people who would leave a review are frustrated. I personally had two packages I couldn’t find because where I live is so new they don’t even deliver mail yet, the troubling thing about that experience is that no one could just tell me, “your mail won’t be delivered until a certain point in time to your property.” There’s no notes to leave for confused recipients, and I even reached out to them in a service request, but no one could simply tell me, “we have it at this location, you just need to go here.” Instead the representative said she’d reach out to see if they can find the mail. So I feel like that’s more a failing of the system itself rather than the failing of this particular location, as when I finally found that this is where my mail was, they had me in and out in five minutes and were very kind, and the girl at the front had a cool a tribe called quest shirt on. For people coming here in the future, the parking is in the grass, or mud in my case if it’s been raining, and you’re going up the curb to get there, so just be prepared.”
“Everyone has been sweet as can be when I go here! I usually talk with Sylvia and she is so personable and helpful! And they always help me get the best option for my shipping!”
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“I have been coming to this location regularly before and after work for a couple months. I was surprised to see negative reviews. Everyone I've dealt with here has been polite, professional, and helpful. The door has always opened right on time (although they only unlock the right side door, so pulling on the left side may leave one thinking they haven't opened).”