This Cricket Wireless Authorized Retailer receives mixed feedback. Some staff members are highlighted as extremely helpful, kind, and patient, welcoming customers with a smile. They are noted for taking time to fix issues, contact support directly, and ensure everything works correctly before a customer leaves. However, other experiences report staff who are unhelpful, in a hurry, and deflect problems to customer service or coworkers. The overall service quality appears to depend significantly on which employee assists, with recommendations to hire more helpful individuals like those praised.