This Cricket Wireless Authorized Retailer receives consistently high praise for its outstanding customer service, with specific employees noted for being great, super friendly, helpful, attentive, and kind. Staff members are commended for taking time to listen to customers, providing good attention, and guiding them thoroughly. The service is described as above exceptional, professional, and personable, with employees working to resolve situations and find products with exact features without unnecessary upselling. Customers report an excellent experience, walking out with new phones and clear explanations. However, experiences at another nearby store location are reported as very poor, with descriptions of bad, unnecessary, and disrespectful service from an employee who was cocky, unprofessional, and unsatisfying. This sharp contrast highlights that this particular store is recognized for its outstanding and five-star service, with its manager and staff considered an asset to the organization for their outstanding job.
Jaime took care of transferring my husband’s phone plan from a different provider to Cricket. He was great! Super friendly and helpful.
July 2024
Answered all my questions & the service is really good also
August 2022
Excellent service. The person who served us, KevinT, was very attentive and kind to my husband and me. He resolved our situation with good attention. This young man guided us and helped us a lot. Excellent!!!
