Cricket Wireless Authorized Retailer offers a variety of cell phone plans that suit different lifestyles, including unlimited talk, text, and data, with no annual contract required. Customers can visit their San Antonio store to get assistance with activating phones and resolving service issues. Staff members are generally helpful and patient, with some employees going out of their way to ensure customer satisfaction. For example, one customer appreciated a representative who was very helpful and worked hard to get their phone service working again. Others shared positive experiences with staff who answered questions patiently and transferred phone numbers smoothly, especially when assisting elderly family members. However, some reviews mention less positive experiences, such as store employees who seemed unsure of how to fix certain problems or who were rude and unhelpful. Despite these instances, a helpful employee was able to fix a phone problem quickly, turning a frustrating visit into a satisfying one. The store also recently received a new manager and a competent team, making it a convenient location for paying bills and receiving good customer service.
We visited cricket for an issue we were having. The gentleman who helped us on a Sunday was a very helpful pleasant young gentleman. We need more people like him.
June 2025
KRISTEN WAS VERY HELPFUL SHE WAS VERY PAITENT AND WORKFUL I RECOMMEND HER! SHE HELPED ME ACTIVATE MY PHONE DID EVERTHING IN HER POWER TO HELP ME ON MY WAY TO GET MY PHONE SERVICE WORKING AGAIN!
May 2025
My elderly mother needed a new phone and the customer service rep was super helpful and patient. She answered all our questions and transferred my mom's phone number with such ease.
