Dollar General in San Antonio provides a wide range of everyday essentials at affordable prices, including food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares, seasonal items, paper products, and more. The store features trusted national brands along with Dollar General’s private labels, and also sells tobacco products. Customers can save money further through the myDG program. The store’s atmosphere varies depending on staff. One employee, noted for wearing a mask and gloves, has received criticism for poor customer service and unprofessional behavior, including being consistently in a bad mood and displaying frustration and rudeness toward customers. This behavior has persisted for over three years, with some customers feeling uncomfortable or avoiding the store because of her attitude. Despite her negative conduct, other staff members, including the store manager and two white managers, are appreciated for their friendly, helpful service, making customers feel welcome. These employees are praised for going above and beyond to assist shoppers. While prices can be steeper compared to other locations, overall, the store offers a convenient shopping experience with friendly staff and a good selection of essentials. Management’s response to ongoing issues has been questioned, but positive interactions with certain employees highlight that customer service quality can vary significantly depending on who is working.
