Frost Bank is known for its friendly and professional staff who provide excellent customer service. Reviewers highlight the kindness and support from employees like Julianna, who assist with complex issues. Associate VP Laura R. is praised for her responsiveness and willingness to connect customers with the right resources. Customers appreciate the accommodating nature of the staff, although one suggested an improvement regarding ATM placement. Overall, Frost Bank is recommended for its helpfulness, as they go the extra mile to assist customers in various situations.
Juliandra was exceptionally helpful and kind, great service, great experience in a bank.
August 2025
Julianna is so professional and kind! I had issues with RBFCU and they assisted me with my complicated issue with such caring and support. Great job, Julianna!!
May 2025
Ms. Laura R. (Associate VP) has been exceptionally friendly, highly responsive, and service-oriented since day one. When she doesn't have the answer, she makes sure to connect you with the right person or promptly redirects your inquiry.
