Macy's is an iconic department store offering a first class selection of top fashion brands, shoes, clothing, housewares, gifts, and furniture. Customers report it is not always expensive, noting good quality items and great deals on nice items like Levi's pants at a discount. The store is described as super clean with unique outfits and quality makeup products. Many reviews highlight top-notch customer service. Staff are noted as patient, nice, understanding, and helpful, often going above and beyond. Salespeople efficiently assist multiple customers, while managers and customer service representatives expertly resolve issues like exchanges and online order pick-ups, creating pleasant and easy experiences. This excellent service frequently leads customers to recommend the store and plan return visits.
Janie Rendon and Sandra Garza (Lancôme) has Great customer service very helpful and friendly Staff and I greatly appreciate them for their great customer service within taking their time out to help me most people don’t stop to help anybody anymore but they did and I’m more than grateful for them keep up the good work... read full comment
January 2026
Other than their stainless steel cookware SUCKS, the customer service is outstanding.
January 2026
Wonderful experience at the makeup counter! I was matched with a new foundation and concealer as well as powder. Beatriz is very friendly and she was spot on with figuring out what matched my skin.
