O'Reilly Auto Parts store #812 on Pleasanton Road in San Antonio is a good local auto parts store. The staff is often described as helpful, friendly, and possessing extensive, impeccable knowledge about cars, giving them an edge in customer service. Many customers report feeling well taken care of without being rushed. The store carries a wide inventory of parts, tools, and accessories and offers useful services like free battery testing, wiper blade installation, and a free Loaner Tool program. However, experiences can vary, as some staff are noted to be much friendlier and more helpful than others. A common point of feedback is that the store could use more staff, as lines can form quickly with typically only two people at the front. Despite this, many customers continue to choose this location for its knowledgeable service and available parts.
Great job on the people who are working.Only problem is for warranty issues for those who have been not able to retrieve the old phone number for replacements warranted. Is there any idea of how to get a better idea of the history for purchased lifetime parts to be able and exchange as warranted besides the old phone number... read full comment
April 2024
Quick and eazy independent workers and most importantly always willing to go the extra mile. Customer is always right.
September 2023
In and out in no time at all, Leo was kind and helpful.
