Northside Ford's Quick Lane® service center is well-equipped to handle a wide range of vehicle maintenance and repairs, catering to customers with Ford models as well as other makes and models. The technicians are specialized in Ford vehicles, providing efficient service for oil changes, tire rotations, brake repairs, and more. Customers have the option to schedule service appointments online or by phone, ensuring a convenient experience. While the service center has maintained a consistent level of service over the years, some customers have expressed concerns about the unpredictable wait times for oil changes and the lack of online scheduling options. Additionally, some customers have experienced issues with the quality of repairs, such as brakes not being properly checked before the vehicle was returned. Despite these occasional concerns, the majority of customers have been satisfied with the service at Northside Ford's Quick Lane®. Many have praised the excellent customer service, particularly from specific service advisors like Gary and Christian, who have built strong relationships with their clients and demonstrated a problem-solving approach. Customers have also appreciated the added convenience of the on-site Enterprise Rental Car service, which provides a positive rental experience. Overall, Northside Ford's Quick Lane® offers a reliable and comprehensive automotive service experience, catering to the needs of both Ford enthusiasts and general vehicle owners. With a focus on customer satisfaction and continuous improvement, the service center aims to provide a seamless and satisfactory experience for all its clients.
God's did a great job on getting the transit van back on the road running smoothly
May 2024
I used their new mobile service for an oil change and tire rotation. It was the best vehicle maintenance experience I've had in a long time! Jonathan and his crew were very professional, the pricing is really fair, and it was about as convenient as it can get! I will absolutely continue to use this service.
January 2024
Mechanics need to check out vehicles with a test drive before giving them back. I had issues with my brakes after they fixed them. But after 5 minutes of driving it, it corrected itself. But they shouldn't give it back to the customer like that.
