Rooms To Go Pick Ups offers a mix of experiences based on customer reviews. Many customers appreciate the helpful and friendly service provided by staff members like Beto, Carlos, and Axel Orta, who made the purchasing process enjoyable and efficient. Clients noted that Beto was attentive without being intrusive, while Carlos was praised for his professionalism and ability to resolve issues effectively. Customers reported smooth delivery and installation services from team members like Devonte and Romarea, further enhancing their satisfaction. However, there are also concerns about the service at certain locations. One customer described a negative experience at the UTSA area store, citing issues with incorrect items and poor management response during a refund process. This customer expressed frustration over the lack of customer care and vowed never to recommend the store. Overall, while many customers have had positive experiences with knowledgeable staff and timely deliveries, there are warnings for potential buyers to be cautious and ensure they are clear about their purchases.
Devonte and Romarea did a fantastic job installing our bedroom set! Could not be happier with the level of service these gentleman provided!
April 2021
Axel Orta helped us so much to decorate our new home . He helps us to search our best option, very professional, gives his all to his costumers and cares a lot that the costumer leaves happy with no worries. I recommend him 100%.
October 2020
It's a warehouse off of Rittiman and I35, so watch out for trucks and giant potholes in the road. If you do pickups from RTG, you'll have to go here to get your stuff. Easy in and out, other than the traffic on Rittiman.
