Ross Dress for Less offers a wide range of affordable fashion and home goods, with savings of 20% to 60% off department store prices. While the stores can get quite crowded, especially during the holidays, the employees are praised for their ability to handle large crowds and maintain a clean, well-stocked environment. Customers appreciate the good selection, particularly in winter clothing, though some feel the shoe selection could be improved. Despite the occasional long lines at checkout, shoppers are generally satisfied with the friendly staff and the overall value and quality of the merchandise.