U-Haul Moving & Storage of Naco-Perrin offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, self-storage, portable U-Box containers, hitch installations, moving and shipping boxes, propane, and online reservations. Customers appreciate the availability of these services, which cater to both local and long-distance moves. The staff at this location have received mixed reviews. Several customers highlight the exceptional customer service provided by employees such as Beatrice, who was kind, helpful, and attentive to concerns, and Ms. Washington, who went above and beyond to assist. One customer praised an employee for quick, helpful, and compassionate support during a difficult situation involving water-damaged belongings. However, some visitors experienced challenges, such as difficulty finding staff upon arrival or dealing with unclean trailers, which impacted their experience negatively. Despite this, many customers recommend the location for its professionalism and helpful staff, especially praising the assistant manager for their thorough explanations, transparency, and extra effort to ensure a smooth rental process. Overall, the business is viewed as a place with good services and caring employees, though occasional staffing issues have been noted.
The lady Roselyn, I believe is her name, was superb and provided excellent customer service. The process was smooth and highly recommend this location. These are the type of experiences that keep customers coming back Thumbs up!
July 2024
Noone was able to attend to us when we arrived. It seems like personnel were ALL on a break. The trailer we rented was dirty on the inside seems like it was not cleaned from the previous time.
July 2024
Ms. Washington was a pleasure to work with! Very professional, went above and beyond for us! Highly recommend this location.
