“It soooo rare to find front desk employees as nice as the ones at Hertz in San Marcos. Bevin and Del have helped me numerous times as I have had 2 totaled accidents and 3 fender benders over the past year. They are both very efficient, helpful, kind and patient. They made a stressful situation, not stressful. I will never go anywhere else for my rental. Oh, and on top of that, my first time going there, I went to the wrong location and was dropped off by an Uber. I ran into several of the corporate employees there who kindly offered to drive me to the correct location. Full service :)”
“The staff at this location are great— always professional and accommodating, truly a pleasure working with them.
However, the vehicle I rented most recently was an absolute turd. The steering was out of alignment and the tires were losing air, so the handling was difficult. Because I had to make constant micro-corrections, the car alerted “driver attention low” and prompted me to “take a break” every few minutes throughout the entire 750-mile trip. Also, the suspension was very rigid and the car rides low, we felt every bump and vibration. By the time I returned the rental, I was sore and exhausted.
When asked by a service worker, “how was it?” I am consistently a smile and nod, no complaints, agreeable kind of person. This time, when I told my truth at dropoff, I surprised even myself. I was not surprised, however, by the response. My guy didn’t miss a beat— immediately offered to refund a day and upgrade my next rental. 10/10 will keep renting from Enterprise!”