JCPenney has been a trusted shopping destination for style, quality, and value since 1902. Their San Marcos, TX location offers a wide selection of products, including exclusive brands like St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie, to fit every lifestyle and budget. Customers have reported great staff and customer service. One reviewer praised CJ for their professionalism and kindness in handling a payment issue, and the manager for their prompt and professional response. The hairdressers at the store are also praised for their excellent work and attentiveness. Customers have also highlighted the expertise of the store's representatives, such as Judy, who was able to recommend the perfect foundation and other makeup products for a customer's skin tone and preferences. Ariana, another employee, was praised for her excellent customer service and for making the shopping experience very enjoyable. While there were some concerns about the organization in the Shoe Department, the overall sentiment is positive, with customers appreciating the cleanliness and organization of the store, as well as the great deals and friendly staff.
Galilea and Megan provided customer service which was above and beyond my expectations.
February 2026
Went to look for a chain cross. The sales person knew exactly what I needed on sale too, He was very helpful. Very with the choice. I applied for a JCP CARD! I hope its it passes. Thank you for being there.
January 2026
I didn't think that JCPenny was still open. Looked like a Kohls but worse prices. It was clean and orderly but left without buying anything.
