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“I had the worst time with customer service over the phone trying to navigate an issue. I went into the store and Bryan assisted me right away. Not only did he research everything and not make me re-explain myself over and over, but he was also very kind and professional while doing so. He jumped on the phone with customer care and got my issue resolved despite not ever having dealt with my unique situation. He went above and beyond and I am very grateful for the care he took. Go see Bryan for all your phone needs. Outstanding!”
“Amazing experience. Gotta ask for Elisa she made the experience switching from ATT painless. Plus, the prices to switch was even better than ATT factoring in military discounts.
#Promote Elisa
Thank you again for the assistance and support.”
“I was in town visiting my daughter and decided to stop by and replace my phone on Black Friday morning. I am extremely satisfied with the service I received. Both store representatives were very knowledgeable and willing to assist. They even went above and beyond to make sure all my questions were answered. Excellent customer service, this store will definitely be my go to from this point on.”
“Adam is very knowledgeable and he provided excellent customer service! He explained all the benefits and savings I would get by switching to Boost, and so I did.”
“I switched from metro to t mobile and the service was okay.I didn't have wi fib cause there was a misunderstanding 42 days, but then I went to the t mobile at my area town and it was taken care of immediately.”
“Came in overpaying for my phone bill with t-mobile. Left with a new bill that was half the total of my previous, yet with more services.. Alex at the front desk went out of his way to take care of me and hooked it up with a free speaker n tablet. Come here if ur bill is too high.”
“We are very grateful to Imelda, the manager, for all the help we received resolving our situation, she truly took “the bull by the horns”.
Her help restored our faith in T-Mobile and their excellent customer service skills. I recommend this store to anyone who is seeking expert help.”
“My experience with Luis Garcia was fantastic! He assisted me with my new iPhone and having my payments lowered. First part easy-breezy, but when it came to trying to lower my payments, it was nothing the main company could do. I am paying almost $100.00 a month in autopay. Luis tried his best, even though I am over 70 years old and have been with Verizon for 18 years and 9 months, almost 20 years. I guess loyalty with customers means very little. Nevertheless, with valuable representatives, Mr. Luis, makes a great difference to your company. He saw need for me. He made a lasting impression on me that I need to express. He needs to be awarded for hardworking, his knowledgeable, kindness, professionalism, and integrity that he gives to his customers. Let’s give Mr. Luis Garcia the credit and recognition he deserves when it comes to Customer Service. My family wants me to leave Verizon. Time will tell. Thank you, Mr. Garcia, for all you do!!!
Warm Regards,
Mrs. Irma Elliott”
“Showed up yesterday after I had enough with AT&T. I was helped by a knowledgeable guy name nick! Great guy, great service, and great price! Nick was out standing and explained all my options and helped us pick the plan that suited us best. Thanks nick! Thanks spectrum!”
“Jalyn was so awesome! Great service! Went back today and Luke was also awesome! He helped fix issues that weren’t resolved after a 2 hour phone call to customer support yesterday! So from the purchase of phones with Jalyn to the service wit Luke setting them up today, both were top notch!”
“I went in today to drop off equipment. Jared was super helpful. He proposed a way for me to save without me asking. Well done Jared. Spectrum...good call on hiring this guy! Give him a raise immediately.”
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“GVEC made this transition so smooth. The technicians that called me were extremely punctual and knowledgeable. They made the install effortless. The actual service is amazing. Way better than my previous provider. Highly recommend.”