H-E-B Pharmacy is a trusted source for routine immunizations and the COVID-19 vaccine, ranked #1 in customer satisfaction for supermarket pharmacies. The pharmacy is often very busy and can feel understaffed, leading to a state of disarray and confusion at times. Customers note it can be slow, with scattered misinformation, and advise checking prescriptions before leaving. Despite this, many find the staff to be friendly, professional, highly skilled, and amazingly competent. They manage their workflow beautifully, providing excellent and attentive service even when riding the ragged edge of disaster. The team is known for going above and beyond, making calls to find medications or arrange alternatives. Services include a drive-through that moves fast, free delivery for local customers, and payment over the phone. While inside service moves steadily, it is best to call well beforehand due to wait times. For savings, it is recommended to always inquire with Good Rx or similar discount queries, as this can significantly reduce prescription prices.
Prompt service by telephone prompts. Replaced soon by a Pharmacy Tech. All calls are handled by staff with knowledge of the system they are using. Good prices with my insurance and very courteous.
February 2024
My Dr sent in prescriptions on 2/6. I made sure that they were set up on autofill before leaving for the country. When I returned and went in on the 18th, they weren’t ready and no one knew why. But that’s ok, I can get them tomorrow morning,despite working nightshift.
January 2024
Great pharmacy wonderful pharmacists always help and very professional
