The New Balance store is highly praised for its excellent customer service and knowledgeable staff. Multiple reviews highlight staff members like Brooke, Nicolas, Tayvon, and Melanie, who are described as sweet, professional, helpful, and patient. Customers appreciate how staff members go out of their way to assist, whether by helping find the right shoes, ordering the correct sizes, or providing detailed information about products. The staff’s willingness to listen, their courtesy, and their expertise create a pleasant shopping experience. Customers also note the staff’s patience during exchanges and their effort to ensure satisfaction, even when issues arise. The store’s knowledgeable team makes customers feel comfortable, often taking extra steps such as scanning feet or suggesting alternative options to find the best fit. Many customers mention that they plan to return and would recommend this location to others. Overall, the store is recognized for its friendly atmosphere, helpful employees, and high-quality service, making it a trusted place for purchasing new balance shoes.
Melanie was super helpful, listening to what I needed out of my shoes and explaining all the options. Walked out with a pair of new 880s. Thank you!
January 2026
Very friendly and helpful staff. Took the time to measure my 4 year olds feet for the perfect shoe.
November 2025
Melanie was awesome at the forum store. She was very patient with all my questions and got me into the right shoe. Highly recommend this store and her. Definitely will be getting my next pair here again.
