Old Navy in Selma, TX, offers fashion for the whole family, from trendy maternity wear to clothing for women, men, and kids. The store is clean and extremely well organized, even when very busy. Customer service experiences vary. Many staff members are nice, friendly, and exceptional, with some representatives being very helpful, patient, understanding, and supportive, going above and beyond to fix issues. However, cashiers can be a hit-and-miss regarding knowledge of discounts and returns, with noted inconsistency. The product selection is decent for adults and babies, but the kids' clothes section leaves a lot to be desired. Some customers report issues with sizing inconsistency in items like jeans. Prices are considered high unless there is a sale or clearance, and the quality is viewed as similar to other major retailers. The in-store pickup service for online orders is efficient.
My biggest complaint is there is no place to sit down. Every other old navy in SA has a bench to sit down, just not this location. Other than that, the staff are nice and helpful.
October 2024
Lots of good children's clothes in the clearance area
August 2024
Best customer service representative at this store. Very helpful, will walk you to areas in the store if you need help. Was an instant charm when I came in i don’t care how it sounds this was one of the sweetest workers I met
